DOMESTIC VIOLENCE HOUSING CASE MANAGER

GENERAL DESCRIPTION: Domestic Violence Housing Case Manager is responsible for providing case management and supportive services to clients fleeing domestic violence and either residing at the shelter or experiencing housing instability. The primary goal is to assist clients in addressing the barriers to maintaining permanent housing using a strengths-based, housing-first approach. Functions performed include intake, assessment, application to eligible funding program, assistance with locating housing, goal planning, connecting client to community resources, landlord engagement, and problem solving with other case managers. Data will be entered into HMIS Comparable database. Work is accomplished by completing assessment, developing an action plan including advising and motivating participants to set and accomplish housing goals with supportive services. Follow-up activities include completing exit documentation and regular and consistent communication attempts.

This position is a grant-funded and contingent upon the funding associated with the respective grant, although the grant is believed to be stable and permanent. Desired hours to be worked will be: Mon-Fri. 9 am - 5 pm with flexible hours to support client needs.

ACCOUNTABILITY: Reports to Victim Services Director

WORK SCHEDULE: Up to 36-40 hours weekly. Currently Office closes Friday at 12:00, but staff is expected to be available and respond until 5:00. Activities will be performed at the shelter and FGC office

REQUIRED: a valid unrestricted NC Driving license and reliable personal transportation

QUALIFICATIONS:

Education: Experience in Human Services field preferred. Associate degree or higher in Human Services field preferred.

• Exceptional interpersonal skills, highly effective verbal and written communication skills, able to communicate with clients in a clear, detailed, compassionate, and professional manner. Highly organized.
• Basic knowledge of mental health, substance use disorder, and developmental services, housing laws, regulations, and programs.
• Basic knowledge of NC laws, regulations, and programs regarding housing opportunities for the homeless and housing insecure.
• Comprehensive knowledge of community resources in the Catawba County area.
• Knowledge of cultural diversity and ability to create and maintain strong relationships with a variety of consumers, families, and stakeholders.
• Excellent computer software knowledge, usage and operational skills required to complete tasks.
• Able to make prompt independent decisions based upon relevant facts and established processes.
• Excellent problem solving, negotiation, and conflict resolution skills.
• Able to work independently, organize multiple tasks and priorities
• Ability to manage and uphold integrity and confidentiality of sensitive data.

DUTIES AND RESPONSIBILITIES:

• Responsible for client intake and determination of eligibility for Domestic Violence - Rapid ReHousing program assistance.
• Complete required State and Federal forms and assessments.
• Enters data into HMIS - like database.
• Completes task required to enter clients on the Coordinated Entry List
• Establishes housing case management plan for clients.
• Assists client in finding housing.
• Provide wrap around supportive services to ensure client success.
• Develops and maintains collaboration with external sources to assist in securing housing for those receiving services; assesses individual's ability to live independently or with supports to ensure appropriate placement/ referral to housing.
• Contacts each client after exiting from shelter at least monthly for at least 1 year.
• Works with other FGC staff to ensure client success
• Completes other required reports accurately and in a timely manner
• Attends required meetings and trainings; and other duties as assigned.
• Adheres to FGC's policies and procedures.
• Demonstrates commitment to the mission, vision, and values of FGC.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Flexible spending account
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person