2 Patient Navigator Centralized Jobs in Brewster, WA
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Patient Navigator Centralized
$42k-53k (estimate)
Full Time | Ancillary Healthcare
4 Days Ago
Family Health Center is Hiring a Patient Navigator Centralized Near Brewster, WA
PRIMARY ACCOUNTABILITY : Assist medical team with coordination of patient-centered activities.
Primary Duties And ResponsibilitiesCommunicates health information to patients, support staff, and team members
Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR).
Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR.
Assists medical team with patient education
Monitors and processes voice mail, EHR messaging and email in a timely manner
Coordinate and assure access to identified areas of care necessary for improve d patient health.
Assists patients by scheduling appointments, generating referrals, and obtaining prior authorizations.
Assists patients with access by providing insurance enrollment information, and enrollment t o the patient portal.
Main tain flow of documents into and out of EHR
Assist with management of EHR data by obtaining, abstracting, scanning and copying documents needed to complete the daily workflow.
Attendance
Ensures attendance and hours worked are ac curately recorded in computerized timekeeping system Properly mana ges PTO hours.
Responsible for regular, predictable attendance and to work hours as scheduled, which may include evenings or weekends
GENERAL DEVELOPMENT
Requires advanced organizational skills, in order to organize co-ordination of multiple internal and external activities for individual patients.
Job duties require the ability to work independently and as part of a team
Job responsibilities require individual development of priorities for effective performance of duties, including re-prioritization in response to changes in circumstances
Employees are expected to determine an effective response to situations encountered within established precedent
Job duties are typically performed in response to workflow or ongoing direction by the medical team.
PROFESSIONAL &TECHNICAL KNOWLEDGE
Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. The position requires Spanish /English bilingual fluency.
Technical SkillsAbility to prepare basic corr espondence and simple reports using computer.
Ability to create, send and manage email.
Ability to access and complete data entry in the Electronic Health Records (EHR) program
Ability to access web-based app lications and other computer programs.
Fully functional in use of the Electronic Practice Management (EPM) program.
Ability to use a multi-line phone system.
Communication SkillsE mployee is required to effectively communicate using FHC’s core values; the Core Dimensions
R espect —using manners and appropriate language; maintaining a person’s dignity and confidentiality; giving credit where due; asking others for their input and feedback
E mpathy—to show someone you understand what they are feeling without judgment; engaged listening with no distractions; acknowledgment and paraphrasing; eye contact
G enuineness—tone of voice and body language are congruent; showing consistent behaviors over time; integrity (follow-through and follow-up); humility (admitting when a mistake is made)
S pecificity—what details can you give so someone knows what “excellence” looks like; models or samples; one-on-one mentoring; alternate plans
Job duties require employee to provide excellent customer service to all internal and external customers
Job duties require employee to effectively communicate complex and/or technical information to internal and external customers.
Job duties require the effective communication of information in written (including electronic) correspondence
Primary Duties And ResponsibilitiesCommunicates health information to patients, support staff, and team members
Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR).
Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR.
Assists medical team with patient education
Monitors and processes voice mail, EHR messaging and email in a timely manner
Coordinate and assure access to identified areas of care necessary for improve d patient health.
Assists patients by scheduling appointments, generating referrals, and obtaining prior authorizations.
Assists patients with access by providing insurance enrollment information, and enrollment t o the patient portal.
Main tain flow of documents into and out of EHR
- Triage incoming reports or forms to appropriate recipient for review, action, abstraction or signature
Assist with management of EHR data by obtaining, abstracting, scanning and copying documents needed to complete the daily workflow.
Attendance
Ensures attendance and hours worked are ac curately recorded in computerized timekeeping system Properly mana ges PTO hours.
Responsible for regular, predictable attendance and to work hours as scheduled, which may include evenings or weekends
GENERAL DEVELOPMENT
Requires advanced organizational skills, in order to organize co-ordination of multiple internal and external activities for individual patients.
Job duties require the ability to work independently and as part of a team
Job responsibilities require individual development of priorities for effective performance of duties, including re-prioritization in response to changes in circumstances
Employees are expected to determine an effective response to situations encountered within established precedent
Job duties are typically performed in response to workflow or ongoing direction by the medical team.
PROFESSIONAL &TECHNICAL KNOWLEDGE
Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. The position requires Spanish /English bilingual fluency.
Technical SkillsAbility to prepare basic corr espondence and simple reports using computer.
Ability to create, send and manage email.
Ability to access and complete data entry in the Electronic Health Records (EHR) program
Ability to access web-based app lications and other computer programs.
Fully functional in use of the Electronic Practice Management (EPM) program.
Ability to use a multi-line phone system.
Communication SkillsE mployee is required to effectively communicate using FHC’s core values; the Core Dimensions
R espect —using manners and appropriate language; maintaining a person’s dignity and confidentiality; giving credit where due; asking others for their input and feedback
E mpathy—to show someone you understand what they are feeling without judgment; engaged listening with no distractions; acknowledgment and paraphrasing; eye contact
G enuineness—tone of voice and body language are congruent; showing consistent behaviors over time; integrity (follow-through and follow-up); humility (admitting when a mistake is made)
S pecificity—what details can you give so someone knows what “excellence” looks like; models or samples; one-on-one mentoring; alternate plans
Job duties require employee to provide excellent customer service to all internal and external customers
Job duties require employee to effectively communicate complex and/or technical information to internal and external customers.
Job duties require the effective communication of information in written (including electronic) correspondence
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ancillary Healthcare
SALARY
$42k-53k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/13/2024
HEADQUARTERS
RHINELANDER, WI
SIZE
50 - 100
FOUNDED
2017
CEO
GREGORY R NYCZ
REVENUE
$5M - $10M
INDUSTRY
Ancillary Healthcare
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