Description

Job Title: Patient Services Representative

Reports To: Patient Services Supervisor (St. George)

Bilingual in English and Spanish and some experience required

FLSA Status: Non-Exempt

Compensation: Level I $18.41 to $19.48 per hour, Level II $19.49 to $20.55 per hour, Level III $20.56 to $24.86

Benefits Part time employees: 401K available on the 1st day of hire, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings.

Profit Sharing: Full and Part time employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively.

Required Vaccines and Tests: Influenza, Clear TB and Drug test.

Summary: The Patient Services Representative works collaboratively and professionally with the other staff, under the direction of the supervisor and in collaboration with other employees, for the effective and efficient delivery of the health care services. Patient Services Representatives perform receptionist, clerical and administrative duties. These duties include accepting and responding appropriately to calls, scheduling appointments, verifying insurance, collecting and documenting payments, providing excellent customer service, compiling and recording appropriate documentation, and utilizing and understanding specific knowledge of medical and dental terminology.

Pay: Pay is based upon demonstrated and verifiable experience. Resumes and references must be provided to verify skill and experience level.

Compensation: Level I $18.41 up to $19.48 per hour, Level II $19.49 up to $20.55 per hour, Level III $20.56 up to $24.86

Requirements

LEVEL I, II AND III REQUIREMENTS: To perform the job successfully, an individual should demonstrate the following competencies:

Qualifications - Education/Experience:

• High school diploma/GED and required experience per level.
• Bilingual in English and Spanish strongly preferred.
• Familiarity with medical and dental office routine and terminology.
• Ability to work well as a team, exhibit integrity, use good judgment and keep confidential information.
• Demonstrate reliable attendance and punctuality consistently.
• Proficient typing skills are essential.

Requirements: To perform the job successfully, an individual should demonstrate the following competencies:

• Self-Awareness – Ability to assess own strengths and weaknesses and strives to continuously build knowledge and skills.
• Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens well; keeps emotions under control.
• Positive Attitude – Assumes positive intentions from other employees and patients.
• Communication - Speaks clearly; listens and gets clarification; responds well to questions; uses communication toward high quality patient care and optimal relationships with others. Writes clearly and informatively.
• Team-Work - Balances team and individual responsibilities; exhibits openness to others' views; contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Ethics - Treats all people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative and clinical tasks correctly and on time; supports organization's goals and values.
• Adaptability - Adapts to changes in the work environment; manages competing demands, frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality; attention to detail.
• Quantity – Works to ensure accessible care as measured by productivity standards; completes work in timely manner.
• Safety and Security - Observes safety and security procedures, reports potentially unsafe conditions.
• Employee Health – Pass pre-employment (and in response to reasonable suspicion) drug screening and adhere to all employee health requirements including immunizations and vaccinations.

Qualifications - Education/Experience:

• High school diploma/GED and minimum two-year experience, three-years preferred.
• Bilingual in English and Spanish required.
• Basic familiarity with medical and dental office routine and terminology.
• Ability to work well as a team, exhibit integrity, use good judgment and keep confidential information.
• Demonstrate reliable attendance and punctuality consistently.
• Proficient typing skills are essential.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a typical medical office setting with appropriate climate controls. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position is primarily sedentary with long periods of sitting. Occasionally, the employee will be required to lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk; and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.