Estate/House Manager 

Full-Time

In person

Full-time house manager needed for a HNW family in Manhattan. This position will be responsible for the management and operation of the primary residence so it feels like a 5-star hotel.

The work requires collaboration and thorough communication with the principals, chief of staff, housekeepers, nannies, and household vendors. Keys to success in the role are being highly organized; both attentive and responsive; proactive; diligent; and very discreet, always maintaining the privacy and security of all information relating to the family and their household.

The ideal candidate will have a background in hospitality, as well as a strong work ethic, great memory, excellent computer and organizational skills and an ability to learn independently. Must be flexible, as the schedule follows the family’s movements, and working during occasional night/weekend events will be required.

Duties include, but are not limited to: 

• Day-to-day management of household staff (housekeepers, nannies, vendors)
• Setting up and maintaining household protocols, systems, and checklists
• Meeting vendors at the residence, overseeing repairs, deliveries, installations, etc.
• Setting up the residence for various events, parties, and guest visits, and generally making sure everything on site is prepared and running smoothly day-to-day 
• Online purchasing and logistics
• Understands and respects boundaries within the household
• Maintains a high level of professionalism
• Running errands and managing pets’ needs
• General admin work (maintaining files and documentation)
• Management of the family vehicle
• Detailed research (travel, food & beverage, entertainment, products, etc.), often in conjunction with the family PA

Required skills:

• Must have at least five years of experience as a household or property manager, either in hospitality or a HNW household.
• Must have excellent written and verbal communication
• Very tech savvy, proficient in Mac, iOS, Google Drive, household A/V and smart home systems, and consumer electronics
• Must be obsessed with details and very self-reliant - willing to use one’s intuition to solve problems that arise (without needing to be instructed to do so)
• Able to anticipate and proactively attend to the family’s needs 
• Understands urgency - completes tasks in a timely manner (on or before expected completion date)
• Strong interpersonal skills, loves to be of service, enthusiastic and energetic personality
• Must be able to handle high-pressure situations in an atmosphere of shifting priorities with ease, while remaining focused and calm
• Willingness to work unpredictable hours, including some evenings, weekends and holidays
• Being proactive, anticipating needs, prioritizing, and following up until completion
• Maintain a composed, professional demeanor at all times
• Enjoys researching every possible scenario for any request
• Must be a resourceful, driven, problem solver, delivering solution-oriented results
• Valid passport and driver’s license
• Background in hospitality is a big plus

Compensation:

• $150,000 per year base salary
• Discretionary year-end bonus
• Medical insurance
• PTO
• 401K