JOB DESCRIPTION

Job Title: Housing and Supportive Services Case Manager

Reports To: Shelter Manager

Work Hours: Monday through Friday, Full-time

FLSA Status: Exempt

Dates Created/Updated: 2/2024, 05/2024

Position Overview
Family Promise of Greater Cleveland (FPGC), a respected non-profit with a 30-year history of aiding homeless families in Greater Cleveland, seeks a dedicated and dynamic Case Manager. This role is essential for providing comprehensive, trauma-informed case management services to families both in shelter and as they transition to community living. By embodying our mission to inspire and empower homeless families towards self-sufficiency, the Case Manager will be a central figure in our clients' journey from crisis to stability, ensuring seamless service delivery throughout their time with FPGC.

Duties and Responsibilities:

• Provide holistic case management for families, from shelter intake through to community integration employing trauma-informed and trauma-responsive practices.
• Develop individualized service plans focusing on housing stability, economic self-sufficiency, and family well-being utilizing evidence-supported approaches to promote effective outcomes
• Maintain regular contact with clients, including face-to-face meetings, to assess progress, update goals, and facilitate access to necessary resources.
• Coordinate comprehensive wraparound services to address the varied needs of families, ensuring seamless access to mental health support, educational programs, employment services, and other critical resources
• Collaborate with external agencies and internal departments to create a cohesive support network for each family, fostering long-term stability and self-sufficiency
• Document client interactions, progress, and service provision accurately in case files.
• Build and maintain positive relationships with landlords, property managers, and community service providers to support client housing and service needs.
• Participate in staff meetings, inter-agency collaborations, and professional development opportunities.
• Support the mission, vision, and values of FPGC in all interactions with clients and community partners.
• Perform additional duties as required, including support for Family Promise special events and programs.

Qualifications:
To be successful in this role, you should have the following qualifications:

• Bachelor’s degree in social work, human services, or related field (will consider experience in lieu of formal education)
• Minimum one (1) year of experience in case management or a related field.
• Strong understanding of issues related to homelessness, poverty, and family services.

Skills and Knowledge:

• Knowledge of and interest in human services, especially poverty, homelessness, and unemployment.
• Excellent interpersonal skills, including compassion and a sensitivity to social issues.
• Sound judgment and an ability to act quickly and professionally under pressure.
• Ability to work as a team player and support clients and professional staff.

Compensation:

• $15-24 per hour
• Eligible for Medical, Dental, Vision, STD, LTD, EAP, Life Insurance, 403b
• On-going professional development
• Generous PTO and Self-care time package

Family Promise of Greater Cleveland is pleased to be an Equal Opportunity Employer.

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Cleveland, OH 44120 (Required)

Work Location: In person