Description

Role

To work in various branches as assigned to assist members and potential members with teller transactions, opening new accounts, analyzing loan requests, making loan decisions based on lending policy, responding to problems, and directing members to the appropriate people. This position will also work any other area within the credit union as deemed necessary for business purposes.

Major Duties and Responsibilities

- Greets and welcomes members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.

- Maintains an up-to-date and comprehensive knowledge on all credit union products and services, related policies and procedures, and rules and regulations, including robbery procedures.

- Interviews loan applicants and/or reviews applications to develop information concerning their loan needs, earnings, and financial condition.

- Analyzes current financial position of loan applicants to determine the degree of risk involved in extending credit or lending money and makes decisions to approve, reject, or forward the loan requests to higher levels for decisions.

- Assists members with opening and closing accounts, answers questions about products and services, resolves problems within authority, and refers problems outside authority to management along with recommendations.

- Assists members with IRA transactions to include opening new IRA accounts, transfer, deposits, and withdrawals.

- Analyzes, researches, and resolves problems and discrepancies related to member accounts. Receives checks and cash for deposit to accounts, verifies amounts, and examines checks for proper endorsement.

- Cash checks and process withdrawals after verification of member balances.

- Receives and processes loan payments

- Balances cash drawer, researches and resolves discrepancies and reports any discrepancies to the Head Teller or Branch Manager.

- Promotes, explains, and cross-sells all credit union products and services.

- Performs other related duties as assigned.

Requirements

Qualifications

Required Qualifications:

- High School Diploma or equivalent

- Must be 18 years of age or older

- Intermediate PC knowledge with basic Microsoft Office skills

- Must have the ability to travel and work at different job locations on a daily basis.

Preferred Qualifications:

- Up to one year of similar or related experience.

- Familiar with operation of 10-key calculator.

- Ability to work in a team environment.

- Excellent communication skills while using a pleasant tone and common conversational courtesies.

- Good interpersonal skills to include being courteous, diplomatic, and tactful.

- Good organizational skills.

- Ability to multitask when necessary.

- Familiar with Federal Regulations related to processing financial transactions, IRA transactions, opening new accounts, and loan reviewing, approving, and processing.

Expectations

- Respond to all e-mails and voicemails before end of business day.

- Meet goals as determined by management for error rates, delinquency levels, charge-off ratios, and lending related insurance products.

- Ability to effectively move between frontline and drive-thru to ensure prompt service for all members

- Ability to sit for extended periods of time.

This job description is not a complete statement of all duties and responsibilities comprising this position.

Family Security is an Equal Opportunity Employer and will not discriminate or allow harassment against a person because of race, color, ethnicity, age, sex, gender, gender identity, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability or condition, military or veteran status, genetic information or other protective status.

Board Approved June 19, 2018