220 Customer Support Associate Jobs in New York, NY
Fanatics, Inc is Hiring a Customer Support Associate Near New York, NY
Customer Service is at the backbone of what Fanatics believes in: dedication and passion to match the fans that drive our business. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics.
What You Will Be Doing
- Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues
- Model exemplary service through telephone, email, and direct mail channels
- Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
- Build and maintain relationships with repeat consumers
- Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
- Additional duties as assigned
- Positive, consumer-minded individual with a passion to serve
- General knowledge of trading cards and collectibles industry
- Strong problem-solving abilities and attention to detail
- Excellent interpersonal, verbal, and written communication skills
- Able to multitask, prioritize, and manage time effectively
- Proficiency in MS Word & Excel
- Willingness to work through phone and e-mail interactions with customers
- Willingness and ability to work flexible hours, including evenings and weekends
Job Summary
Full Time
Sports & Recreation
$85k-110k (estimate)
08/23/2024
09/19/2024
footballfanatics.com
ORANGE PARK, FL
1,000 - 3,000
1995
Private
MITCH TRAGER
$1B - $3B
Sports & Recreation
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About Fanatics, Inc
Fanatics is a California-based sports merchandise retailer that sells sports apparel, equipment, clothing, and accessories.
The job skills required for Customer Support Associate include Customer Service, Problem Solving, Customer Support, Written Communication, Attention to Detail, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
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