Responsibilities and Duties: 

• Supervises all shipping, receiving, and order processing; maintains a high degree of visibility and access to employees on fulfillment center floor throughout the shift.
• Maintains department standards for productivity, reliability, and accuracy. 
• Reviews, prioritizes, and organizes all operational activities during shift.
• Responsible for onboarding of new-hires to meet staffing needs that support forecasted volumes. 
• Trains, motivates, coaches, rewards, and disciplines team being supervised. 
• Develops Team Leads and employees based on individual strengths and opportunities; developing next level leadership. 
• Engages and Inspires employees to achieve optimal performance results. 
• Leads with a customer focus. Responsible for ensuring that the needs of the customers are met.
• Responsible for managing vacation approvals, time card approval, daily and weekly overtime, hiring, and training. 
• Develops on-going process improvements to drive departmental efficiency. 
• Assist Ops/Sr. Mgmt with development and implementation of policies and procedures.
• Performs required administrative tasks; prepares required reports and correspondence. 
• Maintains a working knowledge of all operating systems pertaining to the work area. 
• Maintains safety programs and all required safety training for the team; ensure compliance with safety guidelines at all times. 
• Performs other related duties as assigned by management. 

 Minimum Qualifications: 

• Directly supervises up to 200 employees within the fulfillment center. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Experience analyzing large amounts of data to develop and execute a course of action.
• Accountability for employee Performance, Quality and Development. 
• Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing barriers and resolving problems. 

 Preferred Qualifications:

• Bachelor’s Degree and/or equivalent experience (5 years in a leadership role). 
• Experience using warehouse-based software. 
• Experience supporting hourly population in environments such as manufacturing, distribution, and/or call centers. 
• Experience managing teams of 25 or more. 
• Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings. 
• Ability to influence peers and leaders across the company to drive the right outcomes; strong and proven influencing skills. 
• Written communication: writes clearly and informatively, presents numerical data effectively, able to read and interpret written information. 
• Experience with Lean, Six Sigma, or other process improvement methodologies.