Summary:

Fresh Grill Buffet servers are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Fresh Grill Buffet servers should be knowledgeable and familiar with all menu items, food preparations, ingredients and be able to describe the buffet lay out in detail while high lighting any special offerings of the day. Fresh Grill Buffet employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations. 

Essential Duties and Responsibilities Include:

• Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team. Greets, and makes welcome, each guest seated in assigned station within 3 minutes of guests being seated.
• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, and ingredients). Suggests items to guests based on expressed guest preference. 
• Delivers prepared beverages to the appropriate guest within three minutes of completed production of order.
• The lead server assists the restaurant manager and supervisors with running the floor and maintaining service/resort/casino standards by mentoring and watching over the servers of the outlet.
• Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.
• Resolves service issues according to service standards.
• Itemizes, totals, and presents beverage check for payment to correct customers.
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
• Assists bus help, as necessary, in bussing, cleaning and setting tables.
• Wipes counter areas, sinks and bus stations as necessary to maintain a clean and safe work station.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, soda and juice dispensers, coffee machines), as scheduled, or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Provides personalized service and uses guests’ names whenever possible as well as knows preferences.
• Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:  This position does not have supervisory responsibilities.