Sr. Endpoint Support Technician

Do you have experience managing the hardware, software, and tracking of company mobile devices? Can you be responsible for the daily operation of a technical system or systems to include performing/monitoring/directing new installations, changes, additions and/or deletions of systems such as mobile devices? Do you have experience scheduling services and assisting staff with technical services? If so, this Sr. Endpoint Support Technician position could be a fit for you!

Who we are: With Farm Bureau Financial Services, our clients/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We are proud of our more than 80-year commitment to protecting the livelihoods and futures of our clients/members and creating an atmosphere where our employees thrive.

What You'll do:

• Administer one or more key infrastructure components or services, such as file transfer services, processing platforms, Middleware, web infrastructure, network, communication systems, collaboration systems, Imaging systems, storage systems, data management, data base systems, scheduling services, and systems management technologies.
• Set, monitor, and manage systems thresholds to ensure business service level objectives are met consistently. Systems users include all employees, field agents, agency staff and external customers via web sites.
• Plan and deliver solutions to fulfill technical work orders; resolve incident tickets; research root cause, identify and install corrections to prevent problem occurrence. Develop and manage plans to upgrade systems and maintain vendor support currency; apply corrective code patches; monitor and tune system components to meet performance, availability, security, continuity, retention and related requirements.
• Follow FBL IT standards for change, incident, problem and project management to ensure systems and data are secured and operated in accordance with retention, legal, audit and regulatory requirements.
• Maintain consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions and disaster recovery procedures for new and changed infrastructure.
• Participate in the planning, evaluation, selection, recommendation and purchase of systems software and hardware. Evaluate new hardware and software against requirements by reviewing vendor specifications, and validating operations by testing in our environment. Assist in developing project plans and deliver results in alignment with those plans.
• Provide 24-hour on call support for infrastructure to support business service levels.

What it takes to join our team:

• College degree or equivalent plus five years relevant experience required. MIS or computer science related degree preferred.
• Must have at least one to two years of experience supporting shared infrastructure in an enterprise consisting of multiple business units.
• Must have in-depth skills supporting one or more of the following key enterprise infrastructure services or technology platforms: data networks, application computing platforms, storage area networks, data base system infrastructures, middleware technologies, security infrastructure technologies, and or document management technology.
• Must have analytical and problem solving skills, logical information organization skills.
• Ability to conceptualize potential, new, or changed infrastructure solution designs to satisfy changing business requirements.
• Must be able to work independently as well as in a team environment.
• Maintain knowledge and skills current in alignment with industry technology developments.
• On-call responsibility to support network 24/7.
• Oral and written communication skills as appropriate for this position.
• Ability to read, write, and speak the English language.
• Reasonably regular and predictable attendance.

What we offer:

• Health / Vision/ Dental insurance
• 401K with match
• Life and disability insurance
• PTO / paid holidays / volunteer time off
• On-site Wellness facility with fitness classes

Farm Bureau… where the grass is greener.

Work Authorization/Sponsorship: Currently, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

* Will fill this position at appropriate level.