**Job Overview:** We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and a passion for helping others. **Responsibilities:** - Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency - Assist customers with product information, order processing, and issue resolution - Utilize phone etiquette to communicate effectively with customers - Analyze customer needs and recommend appropriate solutions - Conduct outbound calling to follow up on customer inquiries and resolve issues - Process orders accurately and efficiently through data entry - Upsell products or services to increase sales opportunities - Provide bilingual support to Spanish-speaking customers as needed **Requirements:** - Proven experience in a customer service role - Excellent communication skills and the ability to interact with customers in a professional manner - Proficiency in data entry and CRM software - Strong sales acumen with experience in upselling products or services - Ability to work in a fast-paced environment and handle high call volumes - Bilingual proficiency in Spanish is a plus - Strong problem-solving skills and the ability to analyze customer needs Join our team as a Customer Service Representative and embark on a rewarding career where you can make a difference in our customers' experience. Apply now to be part of our dynamic team!

Job Types: Full-time, Part-time

Pay: $18.49 - $20.72 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Omaha, NE 68118 (Preferred)

Ability to Relocate:

• Omaha, NE 68118: Relocate before starting work (Required)

Work Location: In person