Are you a dedicated individual who excels in delivering top-notch customer service and is looking for a new opportunity within the insurance sector? If this sounds like you, our open position for a Customer Service Representative in Ballwin, MO might be the perfect fit. Your primary duties will involve resolving billing inquiries, updating insurance policies, and aiding customers in selecting the most suitable coverage. You will also have the chance to provide price quotes to potential clients and assist them in navigating through the available insurance options. We are seeking a candidate with a solid customer service background and outstanding communication skills. If you feel that you are well-suited for this role, we encourage you to submit your application today. The compensation package includes a mix of base salary, commissions, and performance-based bonuses.

$35,000 - $45,000 annually

• Maintain regular communication with customers in Ballwin, MO, US, ensuring their needs are addressed and any questions or concerns are resolved promptly
• Deliver courteous and precise customer service to policyholders, responding to inquiries about insurance availability, eligibility, coverage, policy adjustments, claims processing, and billing inquiries
• Provide timely responses to customer emails in Ballwin, MO, US, addressing their questions and easing any concerns they may have
• Identify opportunities for cross-selling among the current customer base in Ballwin, MO, US, and take advantage of them to offer additional coverage options

• Enthusiastic individual eager to learn and excel in a customer service role
• Skilled at multitasking, following up on tasks, and efficiently completing them
• Strong verbal and written communication abilities are a must
• Professional telephone etiquette and demeanor are essential
• Possession of a valid Property Casualty and/or Life Health Insurance license is preferred
• Positive attitude towards independent work and collaboration within a team setting
• Excellent problem-solving skills to address customer inquiries effectively
• Proactive and motivated to take initiative in all aspects of the role

At Farmers Insurance 1475, our employees set the tone, drive our strategy, and create world-class customer experiences. Our employees also help make Farmers one of the largest insurers of vehicles, homes, and small businesses in the United States. We’re continually looking for new people to join our team.

• Number 1 ranked district in the nation 5 out of the last 8 years.
• Training Bootcamp is hosted by the 7th largest agency in the nation.