Job Description

Join a company that is committed to making a difference in people’s lives every day. Farmers Insurance, Alycen Lucy Agency in Austin, Texas, is looking for a detail-oriented, professional, and friendly individual to join our team as a Full-Time Customer Service and Sales Representative for our Commercial Department.

You will be the first point of contact with our commercial customers for our busy office. We pride ourselves on our excellent customer service, and we know that with your positive attitude and welcoming demeanor, you may be the perfect fit for this role. Each day you will be responsible for answering multiple phone lines, providing customer service, greeting office visitors throughout the day, generating insurance quotes, and cross selling our client base.

Our office was established in 2003, and we are recognized as a top 1% producer in all of Farmers Insurance. In 2023 we led the State of Texas in Commercial Production. If you are looking to join a winning team, now is the chance. Apply Today!

**All applicants will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position.**

Benefits

Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Evenings Off###

Responsibilities

• Meet new business production goals and objectives as established.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Strong communication skills, both oral and written.
• Ability to tactfully handle stressful and difficult situations.
• Ability to identify and solve problems, think critically, and make decisions quickly.