We’re looking for an enthusiastic, highly-motivated Customer Service Sales Representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

$40,000 - $45,000 yearly

• Respond to customer inquiries, product and service questions, and customer complaints
• Ensure customer account information is up-to-date
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Communicate frequent customer suggestions to the team to troubleshoot
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

• Process customer policy change requests
• Handle all incoming claim calls from customers and follow up
• Complete Evidence of Insurance requests
• Return all phone messages promptly
• Share training and education knowledge and expertise with team members
• Thoroughly understand and follow all underwriting, rating, and compliance requirements
• Grow sales revenue by utilizing phone, email, and potential client lists
• Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases
• Work independently and as part of a team

• High school diploma, G.E.D. or equivalent
• Strong knowledge of customer interface and interaction
• Must possess exemplary interpersonal skills, communication skills, and active listening skills

• Professional phone etiquette
• Exceptional Business Writing and Editing Skills
• Works well with other employees and is a team player with a positive attitude
• Bilingual preferred but not necessary

Farmers is a leading provider of insurance solutions specializing in property and casualty coverage. With a commitment to exceptional service and comprehensive protection, we strive to meet the diverse needs of our clients with tailored insurance solutions. We are seeking a dynamic individual to join our team to drive sales growth, ensure operational excellence, and uphold our high standards of customer service.