Farmers Insurance District 40 is Hiring a Customer Sales & Service Representative (CSSR) Near Grand Ledge, MI
Job DescriptionWe are seeking a dynamic and customer-focused individual to join our team as a Customer Service and Sales Representative (CSSR). As a CSSR, you will be responsible for handling inbound calls, building strong relationships with clients, ensuring client retention, and promoting cross-selling opportunities for all lines of insurance products. This role is crucial in driving sales goals and maintaining high levels of customer satisfaction. Leads will be provided by the agency owner, offering you a solid foundation to kickstart your sales efforts and maximize your earning potential. BenefitsAnnual Base Salary Commission Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Career Growth Opportunities Responsibilities
Answering inbound calls
Building rapport and maintaining strong relationships with clients
Identifying client needs and recommending appropriate insurance products
Promoting cross-selling opportunities across all lines of insurance (e.g., property and casualty, life, health)
Working collaboratively with the sales team to achieve sales targets and objectives
Maintaining accurate records of client interactions and transactions
Pursuing and obtaining property and casualty licenses, as well as life and health licenses, if not already possessed, within a specified timeframe after employment begins
Requirements
Excellent communication skills
Customer focus
Sales skills
Empathy and patience
Problem-solving abilities
Attention to detail
Adaptability
Goal-oriented mindset
Ethical conduct
Team player
Company DescriptionFarmers Insurance - District 40, the office of Michael VanDerMeulen, is a collective network of agents and staff that are looking to protect families properly with coverages tailored to their lives and assets. We aim to ensure our clients receive the best customer care that goes above and beyond what their expectations are. While we thrive for a great customer experience, our agencies are driven to be the best at what they do. Positions available on this page are with agencies that our district staff knows are looking to excel within the company and within the industry. This occurs by evolving with the industry through technology and education. Our district staff's goal is to make sure all of our agencies find success by us providing the tools needed and the network to bounce business plan ideas off of. We are proud of the community we have already. Come help us grow its population!