Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for assisting customers. This position offers the opportunity to work in a dynamic and customer-focused environment. Duties: - Respond promptly to customer inquiries via phone, email, and live chat - Handle and resolve customer complaints in a professional manner - Provide product information to customers - Process orders, forms, applications, and requests - Identify and escalate priority issues - Keep records of customer interactions and transactions - Perform data entry tasks accurately Requirements: - Proficiency in English; multilingual abilities including Spanish is a plus - Strong communication skills with the ability to analyze and solve problems efficiently - Experience in sales or customer service is advantageous - Ability to upsell products or services - Familiarity with outbound calling practices - Excellent data entry skills Join our team as a Customer Service Representative and be part of a collaborative environment where your communication skills and dedication to customer satisfaction will be valued.

Job Type: Part-time

Pay: $46,753.00 - $50,258.00 per year

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)

License/Certification:

• Insurance License any type (or willing to get one) (Required)
• Insurance Producer License (Required)

Ability to Relocate:

• Tulare, CA 93274: Relocate before starting work (Required)

Work Location: In person