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Service Specialist III
Department: Central Operations/Card Services
Employment Status: Full Time, Non-Exempt
Location: Lodi
Supervises Others: No
Salary: $20.00 - $23.06 (Commensurate with experience and qualifications)
F&M Bank’s Service Specialist III is primarily responsible for handling tasks and duties in the Card Services unit within our Central Operations Department; specifically Debit Cards and Instant Payments, Transaction Research, Fraud Investigations, Chargeback Processing, and Settlement/Reconciliation.
While performing their responsibilities, the Service Specialist is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies & procedures and regulatory compliance guidelines. They provide support for a variety of simple to complex customer/department requests and issues on a daily basis, and assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.
Who are we looking for?
- An individual with knowledge of banking operations with proven experience in the features and functions of Debit Cards and/or Instant Payments (e.g. Zelle, Apple Pay), detection and mitigation of Debit Card and Instant Payment Fraud, Chargeback Processing, and an understanding of Regulation E
-An individual with strong customer service skills who is able to communicate confidently with customers and business partners
-Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests
-A detail oriented individual who is able to employ logical thinking and problem solving skills with a common sense approach to investigations resulting in the mitigation of fraud and financial loss opportunities
-A process and task oriented individual who is focused and able to handle multiple tasks concurrently
-A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality
-An individual who is able to assist with preparing, reviewing, and researching Debit Card transaction activity while maintaining compliance with the various regulatory requirements and Bank policies
Also required:
-Successful completion of a credit check is a condition of employment
-Minimum of high school diploma or equivalent
-Minimum 2 or more years of relevant work experience, with specific knowledge of Debit Cards and Instant Payments a “plus”
-Ability to use various computer based applications, including Microsoft Office (Word, Excel, and Outlook)
-Multi-tasker with a desire to go the extra mile to service our customers
F&M Bank
We are an equal opportunity employer - This organization participates in E-Verify - Esta
Organización Participa en E-Verify
Job Type: Full-time
Pay: $20.00 - $23.06 per hour
Expected hours: 40 per week
Benefits:
Physical setting:
Schedule:
Supplemental pay types:
Education:
Experience:
Work Location: In person
Full Time
Banking
$46k-63k (estimate)
06/08/2024
10/04/2024
fmbonline.com
LODI, CA
200 - 500
1916
KENT A STEINWERT
$50M - $200M
Banking
F&M Bank, headquartered in Lodi, California, is a locally owned and operated full-service community bank with more than $3.1 billion in assets. We proudly serve Californias great communities with more than 26 convenient locations. F&M Bank is consistently recognized as one of the safest banks in California. We continue to carry the Five-Star, Superior Bank award by the national independent bank rating firm of Bauer Financial, one of the nations most well-known independent rating services for banks and credit unions *. We have received this recognition for more than 20 years, longer than any ot...her commercial bank in the state of California. Along with the experience and knowledge of the communities we support, F&M Bank is dedicated to improving the quality of life in the Central Valley and East Bay by reinvesting a significant portion of our profits back into these communities. We proudly maintain the highest rating possible for Community Reinvestment - an Outstanding from the Federal Government. Today, F&M Bank continues to grow and prosper each year, while fulfilling the banking needs of local business, the agriculture community, and families. *Bauer Financial, Inc. rated F&M Bank 5-Star, Superior Bank as of the quarter ending December 31, 2014. For more information please visit www.bauerfinancial.com. Information is accurate as of 8/1/15.
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