Service Specialist IV

Department: Central Operations/Card Services

Employment Status: Full Time, Non-Exempt

Location: Lodi (1)

Supervises Others: No

Salary: $20.73 – 24.39 – (Commensurate with experience and qualifications)

F&M Bank’s Service Specialist IV is primarily responsible for handling tasks and duties in the Card Services unit within our Central Operations Department; specifically Debit Card and Instant Payments Fraud, Debit Card and Instant Payments Fraud Investigations, Chargeback Processing, and Settlement/Reconciliation.

While performing their responsibilities, the Service Specialist IV is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies & procedures and regulatory compliance guidelines. They provide support for a variety of simple to complex customer/department requests and issues on a daily basis, and assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.

Who are we looking for?

-An individual with knowledge of banking operations with proven experience in the features and functions of Debit Cards and/or Instant Payments (e.g., Zelle, Apple Pay), detection and mitigation of Debit Card and Instant Payments Fraud, Chargeback Processing, and an understanding of Regulation E

-An individual who is able to assist with preparing, reviewing, and researching ATM & Visa Debit Card claims while maintaining compliance with the various regulatory requirements, Visa/Pulse network regulations, and Bank policy

-An individual with strong customer service skills who is able to communicate confidently with customers and business partners

-Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests

-A detail oriented individual who is able to employ logical thinking and problem solving skills with a common sense approach to investigations resulting in the mitigation of fraud and financial loss opportunities

-A process and task oriented individual who is focused and able to handle multiple tasks concurrently

-A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality

Also required:

-Successful completion of a credit check is a condition of employment

-Minimum of high school diploma or equivalent, college degree a “plus”

-Minimum 2 or more years of relevant work experience, with Card or Payments Fraud Investigations preferred

-Ability to use various computer based applications, including Microsoft Office (Word, Excel, and Outlook)

-Multi-tasker with a desire to go the extra mile to service our customers

Does this sound like you?

-Submit a cover letter, including email address, and resume to jobs@fmbonline.com

F&M Bank

We are an equal opportunity employer - This organization participates in E-Verify - Esta

Organización Participa en E-Verify

Job Type: Full-time

Pay: $20.73 - $24.39 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Preferred)

Experience:

• debit cards & instant payments: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person