Job Title : Patient Services Assistant

Company Name : University of Michigan

Compensation : $18.00 per hour

Location : Ann Arbor, MI

Shift : Monday-Friday

Hours : 8 : 30 AM - 5 : 00 PM

Detailed Duties :

• Schedule patient appointments with patients and / or referring clinic.
• Monitor waiting area activity and ensure a clean, organized, and safe environment.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Provide information regarding hospitals and community services as needed.
• Process and compile patient paperwork for exams and clinical staff.
• Answer incoming phone calls and triage to appropriate location.
• Accurately record any phone messages and ensure they are forwarded appropriately.
• Call patients to remind them of upcoming appointments.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary and all other appropriate correspondence.

Required Qualifications :

• High School Diploma or GED.
• 0-2 years of experience.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Effective communication skills.
• Demonstrates active listening, written, verbal, and information technology skills.

Last updated : 2024-07-02