19 Customer Support Specialist Jobs in Woburn, MA
FastLap Group is Hiring a Customer Support Specialist Near Woburn, MA
- Provide outstanding customer service by warmly greeting customers, actively listening to their concerns, and addressing their needs effectively.
- Serve as a liaison between the customer and the technical staff, ensuring clear and timely communication throughout the service process.
- Assess customer vehicle needs accurately and offer well-informed guidance and recommendations to support customers' decision process.
- Schedule service appointments and manage service workflow to ensure optimal efficiency and minimal downtime for customers.
- Prepare accurate and detailed estimates and communicate them to customers in a clear and transparent manner.
- Maintain strong product knowledge and stay up to date with industry trends, technologies, and advancements to better serve customers.
- Handle customer inquiries, complaints, and follow-ups promptly and professionally, ensuring complete resolution and customer satisfaction.
- Foster and maintain positive relationships with customers, aiming to exceed their expectations at every touchpoint.
- Proactively seek opportunities to improve the customer experience through continuous process refinement and feedback.
- Take part in training and self-development initiatives to be groomed for an operating partner role within our organization that leads a store operation focused on improving customer and workforce experiences.
-
- Previous experience in an automotive service advisor or similar customer-facing role is preferred.
- Excellent communication and interpersonal skills, with the ability to connect with customers and employees and build trust.
- Strong problem-solving skills to address customer concerns and find effective solutions.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficient in using computer systems, including service tracking software, billing systems, and customer relationship management (CRM) tools.
- Familiarity with automotive service operations and basic vehicle knowledge is highly beneficial.
- A customer-centric mindset with a passion for delivering exceptional experiences to customers.
- Required Saturday availability from 7:30am to 2:30pm.
- Flexibility to work available days and hours Monday thru Friday
Job Summary
Full Time
$64k-82k (estimate)
07/15/2023
07/11/2024
The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Customer Support, Attention to Detail, Decision Making, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
Similar Jobs
Popular Articles
