Customer Service Representative #995394
Job Description:
If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.
Duties:

• Customer Service Representative responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.
• Worker will be researching customer concerns across different software applications.
• Working hand in hand with property restoration coordinators to problem solve and solve customer concerns.
• Potential that they may be creating restoration orders during high peak times.
• Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
• Being a Customer Service Representative analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• May utilize a customer relationship application or database to record activities and research product information.
• Other duties may be assigned.
• Typically reports to Customer Service Manager and works under moderate supervision. To be a Customer Service Representative II typically requires 1-3 years of related experience.

Skills:

• Microsoft Suite experience preferred.
• Ability to use different computer applications to research and problem solve.
• Worker will be trained on SAP and other software that worker will be using for position.
• Excellent communication skills and positive outlook while responding to customers.

Education:

• Customer Service Representative II requires a high school diploma or its equivalent.
• 1-3 years related experience preferred

Skills and Experience:
Required Skills:

• Excellent Communication Skills

Languages:

• English
• Read
• Write
• Speak

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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