Shift Lead

Starting Pay Range: $15-$18/Hour

Full Time/Part Time: Full Time Hourly

Availability: Must be open to work a variety of shifts including opening, mid, closing, nights and weekends.

Benefits: Team Member Perks and Discounts, 401k, Holiday Pay, Health/Dental/Vision/ Employer Paid Life, Voluntary Life, AD&D Insurance, Employer contribution to Health Savings Account (HSA)

Why FatCats

We are looking for an energetic, positive individual who thrives in a fun, fast-paced environment to be a Shift Lead. The right person is confident, organized, has great communication skills, and has a desire to gain experience leading a team. As a Shift Lead you must be guest focused while keeping the team engaged to ensure we achieve, and even exceed, the guest's expectations.

We are incredibly proud of our culture that focuses on the professional and personal growth of our team members in an energetic, positive environment with a highly productive, collaborative and engaged team. If you're self-motivated, have great guest service skills and are looking for a company that wants to help you grow, then we encourage you to apply for this position!

FatCats Mission, Values, and Culture

FatCats Mission Statement

We delight and connect people... one film, one game, one experience at a time.

Leadership Principles

Humility - We listen first.

Trust - We believe in each other.

Excellence - We get better every day.

Team - We show up for each other

Stewardship - We lead our part

FatCats Culture

Communication

• We uphold an "open door policy" because we want to hear your ideas, thoughts, and concerns.
• We encourage good communication and discourage unproductive complaints and gossip to cultivate a positive culture.

Personal Development

• We actively develop our team members to help them reach their professional and personal goals.
• We strive to promote internally as much as possible and love to see team members find success within our organization.

Individuality

• We encourage you to bring your unique personality and to be authentic in your interactions with our guests and other team members.
• We value your time at work as well as at home and promote a balance between the two.

REQUIREMENTS

Duties and Responsibilities

• Nurture positive working relationships with team members.
• Execute 5-minute daily shift meeting with team members.
• Participate in the company's leadership programs and weekly calls including one on one meetings.
• Assist management team in recognizing team members' strengths and needs or concerns.
• Create and foster an environment for our team and guests that is fun, professional and in alignment with our company values.
• Work with the team to execute the goals in the pre-shift huddle. Tailor a plan for a successful shift, which consists of reaching financial objectives by keeping track of revenue, labor costs, and upselling items.
• Take the lead on resolving any issues that arise for our guests with the assistance of the management team.

Required Skills and Qualifications

• Personable but professional demeanor.
• Strong organizational and time management skills with excellent attention to detail.
• Ability to work well in a fast-paced environment and to problem solve effectively.
• Proven ability in leadership, communication, and negotiating skills.
• Take initiative as a self-starter known to work with integrity while also being a strong team player.
• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
• High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment.
• Computer literate with ability to pick up new software programs and applications easily.
• High School Diploma or GED (Required).
• Able to lift 35 pounds.