RESPONSIBILITIES

• Manage all Service Technicians
• Handle all customer queries and resolve issues in coordination with relevant departments.
• Warranty claims
• Coordinate all field service visits.
• Develop repair and maintenance procedures with input from relevant departments.
• Assist in development of troubleshooting guide and other similar items.
• Assist in development of maintenance manual and other similar items.
• Review and assist in service reports.
• Ensure timely delivery of service reports to end user and internal customers.
• Assist parts team/service engineer as needed.
• Follow documentation requirements of TowHaul and ensure all files are organized and up to date.
• Some travel required.
• Back up Asset Delivery Supervisor when needed.

REQUIRED SKILLS

• Excellent customer service and follow-up skills
• Good listening skills
• Adaptable, flexible, trustworthy, upbeat, and positive attitude
• Strong written and verbal communication skills
• Self-reliant
• Good problem-solving skills
• Experience with Solidworks

SUCCESS FACTORS/JOB COMPETENCIES

• Strong team contributor
• Confidence, leadership qualities
• Planning, managing multiple projects and agendas.
• Problem analysis and resolution
• Technical and mechanical aptitude
• Loyalty and commitment to TowHaul 's culture of innovation
• Computer and CMS proficient

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are typical, however not intended to be all-inclusive and are subject to change per the environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position.

• Physical demands: required to sit and stand at workstation Perform repetitive motions and lift up to 25 pounds. PPE is often required. Employee may be required to climb on/under equipment in various environmental conditions.
• Work Environment: The noise level in the work environment is usually moderate, however can be sever and caution shall be executed with the use of PPE as required.

PERFORMANCE STANDARDS

• Delivery of accurate, consistent work with good attention to detail
• Represent TowHaul's product, sales, and service in an ethical and professional manner always.

We are a drug free workplace and require pre-employment testing.
BENEFITS OF EMPLOYMENT
In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, and 401(k) with matching contributions. We provide our employees with a smoke-free, drug-free workplace.
ABOUT US
For over 40 years, TowHaul has been dedicated to designing and manufacturing the most reliable, efficient, and adaptable off-road equipment in the mineral extraction industry. Driven by customer need, we have created custom solutions for towing and hauling in the most extreme conditions on Earth. From the Australian Outback to the Arctic Circle, TowHaul creates products that meet and exceed our customers' towing and hauling needs. For more information visit www.towhaul.com.
We are a "Solution Driven" manufacturer for the mining industry. At Ground Force Worldwide we design, engineer, and manufacture the World's Finest Mine Support Equipment. We offer a diverse product line for surface & underground mining and have trucks working in over 60 countries worldwide. We have been providing our customers and dealers with custom solutions for over 30 years. Our history of innovation and strong customer relationships around the world prove us a World Leader in our industry. For more information, visit www.gfworldwide.com.
Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial, and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.
The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources atHR@federalsignal.com. All other applications must be submitted online.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)