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Starting Rate : $17.27
Shift Hours : 3 : 00 PM - 8 : 00 PM
POSITION OVERVIEW :
Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.
ESSENTIAL FUNCTIONS :
Perform administrative / clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting / distributing mail and / or packages
Verify and complete required documentation and reports
Provide accurate information and assistance to customers, which includes determining pick-up and / or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and / or correct freight bills, etc.
Administer freight pick-up process, as required
Assist customers via phone, e-mail and / or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and / or invoicing questions, etc.
Make freight delivery appointments, as required
Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
Communicate with sales, operations and other service centers and / or departments to ensure customer's needs are achieved and all issues are resolved
Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
Comply with all applicable laws / regulations, as well as company policies / procedures
Perform other duties as required
Disclaimer : This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS
WORKING CONDITIONS :
Preferred Qualifications :
Pay Transparency : Pay :
Pay : Additional Details :
Additional Details :
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Last updated : 2024-07-10
Full Time
Hospital
$44k-56k (estimate)
07/12/2024
07/26/2024
bobsville.com
Fairview, PA
<25
Hospital
If you are interested in becoming a Service Center Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Center Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Center Support job description and responsibilities
Service Center Support teams focus on providing the best possible CX before and after a customer purchases a product.
03/21/2022: Detroit, MI
Service Center Support solve problems related to products customers purchase or use.
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As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
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Good organization skills and prioritization of tasks are ways to be systematic and handle customer queries without violating Service-Level Agreements(SLAs).
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Provides administrative and logistical support to the sales team.
01/20/2022: Pensacola, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Center Support jobs
Service Center Support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased.
02/27/2022: Cheyenne, WY
Supports must be patient at all times.
03/29/2022: Jacksonville, FL
Know how to close a conversation.
03/02/2022: Denver, CO
Should have a clear escalation pathway.
02/01/2022: New Brunswick, NJ
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/07/2022: Monterey, CA
Step 3: View the best colleges and universities for Service Center Support.