Intake Coordinator

Overview:

We are seeking a detail-oriented and organized Intake Coordinator to join our team. As an Intake Coordinator, you will play a crucial role in ensuring seamless patient intake processes and providing administrative support in a fast-paced clinic environment.

Responsibilities

The Intake Coordinator is primary responsible for:

-Registration and admissions: Welcoming patients, verifying insurance, and completing

Paperwork

-Patient records: Gathering information and creating records for new patients, and

updating records for existing patients

-Appointments and procedures: Scheduling appointments and procedures for future

treatments

-Communication: Answering questions from patients and their families, and

communicating with other team members

-Initial evaluations: Conducting evaluations to determine the level of treatment needed.

-Billing: Assisting with billing as needed

-Develop a close working relationship with the primary care provider and notify them of the referral process.

-Referrals: Making referrals when necessary to other providers

-Ensure patient information, appointment history, referrals, lab follow-up, phone calls, and consultations are carefully and completely documented in the EMR system.

-Maintain patience and professionalism, especially when interacting with frustrated or distressed patients, caregivers or family members.

Qualifications:

-High School diploma or equivalent required with college degree preferred.

-One year experience in healthcare admissions, preferably in the mental health field

-Excellent written and oral communication skills

-Positive attitude, proactive mentality, responsive, and strong work ethic

-Must be bilingual in English and Spanish

-Engage in respectful and ongoing communication and problem solving with others.

-Demonstrated ability to handle highly sensitive and confidential information in compliance with Health Insurance Portability and Accountability Act (HIPAA)

Highly Preferred Skills and Abilities:

-Knowledge and familiarity of clinic patient care

-Prior experience with Electronic Medical Records (EMR) systems

-Knowledge and understanding of insurance plans, benefits and coverage, medical terminology, and patient billing.

-Proven ability to work successfully under highly stressful conditions and in a concentrated, complex and fast paced environment.

-Outstanding organization and multi-tasking skills; natural initiative, creativity, adaptably and flexibility

-Able to maintain attendance to support required quality and quantity of work.

Physical Requirements:

-Able to sit and use computer, including keyboard and visual display terminal for extended periods of time.

-Strong manual dexterity for the use of common office equipment such as copiers, scanners and fax machines

-Moderate physical effort and ability to lift items weighing up to 20 pounds; some bending stretching and /or stooping.

-Able to stand, walk, and assist patients up to 10 hours per day.

Join our team as an Intake Coordinator and contribute to providing exceptional patient care in a dynamic healthcare setting.

Job Types: Full-time, Contract

Pay: From $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Mesa, AZ 85203 (Required)

Ability to Relocate:

• Mesa, AZ 85203: Relocate before starting work (Required)

Work Location: In person