Mobile Community Crisis Intervention Worker

Agency Overview

Founded in 1889, Felton Institute is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco. Our mission is to respond to human needs with cutting-edge social services and treatments that combine the best social science research with cultural sensitivity, a deep respect for the consumer, and a commitment to social justice

IHART Program Description
IHART is a mobile community resource team working out of a location in the City of Vallejo, (yet to be determined) comprised of non-police personnel that will provide timely response – with a targeted response time of 10-12 minutes in the city of Vallejo. IHART will provide welfare checks, screening, and assessments, providing proactive, easily accessible, culturally responsive engagement to link residents to resources based on their specific and urgent mental and behavioral health needs. IHART mobile community resource unit will provide trauma-informed response and linkages for behavioral health and social service-related calls, thus reducing the role of police and improving outcomes for individuals experiencing mental health- and social services-related crises. IHART will have partnerships with community system partners, to establish protocols, procedures, relationships, and practices to include, but not limited to, hospital emergency departments, Fire/EMS departments, SCBDHS’ mobile crisis team to provide 12-hour, 7 days a week alternative response services to low-level 911 calls from Vallejo Residents. IHART response will focus on de-escalation, mitigation, and prevention of repeated emergency situations. Implementation of the IHART Program will build a collaborative network of service providers to allow for a safer response to behavioral health, quality of life and low threshold medical calls. Monthly Data collection capturing call types, numbers, response time and caller information must be provided to support opportunities for evaluation and inform strategies for improvement.

Position Summary
Under the direct supervision of the IHART Program Manager, the Mobile Community Crisis Intervention Worker, MCT will respond to a broad range of non-life-threatening medical calls and situations without police or EMS personnel 12 hours per day, 7 days per week citywide. Mobile Community Crisis Intervention Worker will provide on-site crisis assessment to provide aid to community members in crisis. MCT will support linkages that can address resident’s goals, including engaging in mental health, substance use treatment and when needed utilize the services of the IHART Behavioral Health personnel, Resource Team member or another provider. MCT will act as a liaison with community partners and EMS agencies in addressing resident’s needs while also conducting outreach and may provide non-emergency transport to necessary service locations so that engaged Vallejo residents can begin a relationship with a provider immediately. The position requires strong interpersonal skills to make connections and build relationships with community residents in need.

Program Specific Responsibilities

• Conduct Care Coordination and Engagement using established protocols and procedures to ensure clients served are connected to Mental Health Services, e.g., impatient and outpatient scheduling.
• Provide low-threshold case management services for residents with substance use, mental health, and/or other social service needs and other salient challenges.
• Ability to work a flexible full-time schedule to accommodate program/client needs. Both evening and weekend hours are required to accommodate a 12hr/7 day a week schedule. This is a community based, highly mobile position.
• Maintain documentation of programmatic activities, response calls and assists in tracking data related to program activities.
• Maintain inventory of health education/outreach materials necessary to conduct outreach efforts and to supply internal providers and other staff as needed.
• Provide hands-on support for clients in reaching and accessing services according to their intervention plan (medical and social service appointments, assist in some activities of daily living, such as grocery shopping) and/or assist clients in connecting with and accessing available transportation resources.
• Complete assessments, service plan development, and service linkage (housing navigation, treatment and sobering centers, medical, and other basic needs and support)
• Assist residents in implementing their wellness and recovery plans and goals to establish continuity of care via Short-Term, Standard and Extended Follow Ups
• Conduct intake interviews with participants and provide referrals for services to community agencies as appropriate.
• Establish positive, supportive relationships with residents, stakeholders, and providers in the community.

Minimum Qualifications

• High school graduate (or GED), associate and/or bachelor’s degree preferred.
• Minimum of one year of experience working with transition-age youth and/or adults who are experiencing substance use disorders, mental illness, homelessness, or related challenges.
• Ability to engage and connect with a diverse, high-need community of adults and young adults.
• Desire and ability to work from a strength-based, client-centered model with an emphasis on harm reduction practices.
• The ability and willingness to provide non-judgmental encouragement to clients is essential.
• Ability to work cooperatively on a multi-disciplinary team, and to work with clients with various ethnic backgrounds.
• Basic knowledge and experience working with computers, including word processing and data entry programs.
• Written communication skills in English adequate to draft basic progress reports and meet the documentation requirements of the program.
• Ability to effectively organize and present information in group settings.
• Ability to work effectively both independently and collaboratively.
• Verifiable clean driving record (Community outreach, such as home visit and health screenings appointments may be required) preferred.
• Valid California Driver’s License, insurance, and ability to travel as required to perform duties (preferred)
• Evidence of organizational commitment to populations impacted by violence, poverty, racism and/or mental illness.
• Experience with individuals or groups impacted by violence, poverty, racism and or mental/illness.
• Experience conducting community outreach and engagement activities.

SEND RESUMES TO: "jobs@felton.org"