The Department Manager will be responsible for leading and mentoring their team, building Client relationships, and proactively drive the achievement of sales targets while ensuring our clients experience the best-in-class Fendi Client Journey. They will be an ambassador of the Brand in the community and in the marketplace.

Responsibilities:

Team Management and Development:

• Ensure Client Advisors deliver the Fendi Client Journey to every individual. Support them with consistent mentoring, identifying their development and training needs, partner with the Training Manager to tailor individual action plans.
• Set individual and team goals, and sales targets; proactively assess and handle performance against expectations.
• Identify, recruit talent and secure succession plans in collaboration with the Store Manager.
• Implement Development Plans for high potential talent.
• Lead and empower the team to drive business, build a positive and harmonious work environment and champion collaboration.

Client and Business Development:

• Drive sales within category and across the store.
• Support the team in building long term Client relationship, using all clienteling tools.
• Establish a Client-centric mentality in store to ensure the highest level of Client experience.
• Communicate and encourage the team on corporate strategy and relevant business information (animate morning briefings, training, etc.).
• Develop the business of your Department, by encouraging a comprehensive and strategic understanding of it and relating to all relevant partners.
• Develop and implement action plans to boost business and improve product performance, using visual merchandising, clienteling, training and team management.
• Be aware of competition.

Selling & Floor Management:

• Act as a role model demonstrating sales and clienteling leadership to the team, supporting them with their own sales, encouraging cross-selling and Client retention.
• Build and develop own Client portfolio.
• Ensure business opportunities are improved through efficient sales floor management and client hosting.
• Provide consistent and qualitative feedback and mentor team.

Operations:

• Ensure policies, standards and Fendi procedures are communicated and implemented.
• Be accountable for inventory management of respective product categories.
• Support Store Manager in staff planning ensuring the best match to traffic and with the objective to improve sales and provide an outstanding client experience.

Visual Merchandising:

• Ensure there is a business strategy behind VM moves and follow launch pad area.
• Participate to floor rotations with VM team.
• Ensure visual maintenance is done throughout the day.

Qualifications:

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent communication skills: the ability to communicate effectively both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible availability, some nights, weekends, and holidays.