Job Description:

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Only rarely do the fixtures in our homes become a true work of art. At Ferguson, we showcase a premier collection of these uncommon expressions of luxury for the home. It is a meticulously curated exhibition of the most exceptional and sought-after show pieces for the home. Join us at Ferguson to help our customers discover uncommon luxury and find their next masterpiece to enjoy and share for years to come.

Position Details:

We are seeking the right individual to fill an immediate need for a part-time Showroom Customer Service Representative. Showroom hours for this location are Monday through Saturday, 10:00 am to 7:00 pm and Sunday, 12:00 pm to 5:00 pm. This position will be scheduled to work 5 days per week and is not a commission eligible role.

Responsibilities:

• Cultivate relationships with walk-in customers, including builders, designers, and homeowners, to sell luxury kitchen and bath products
• Learn customers’ motivation for their visit to the showroom then translate their needs into solutions
• Maximize time with customers while still providing a luxury experience
• Participate in customer events, such as live kitchen demonstrations
• Continuously improve sales skills and remain up to date with luxury home trends
• Use and embrace CRM platform (Salesforce)
• Act with integrity and promote an inclusive environment for our customers and associates

Qualifications:

• Must be willing and available to work Showroom hours, including Saturday and Sunday
• Strong sales presence and interpersonal skills
• Problem solving, leadership and listening skills
• Excellent communication, time management, and organizational skills
• The ability to deal with a vast array of customers with varying levels of product knowledge
• Understand the basics of luxury design and interior decorating
• Must have digital literacy skills and be willing to connect with customers virtually
• Able to engage in a consultative sales approach to recommend solutions for the varying needs of the customer
• Ability to learn and embrace new technologies such as CRM and other sales tracking tools
• Solid understanding of Microsoft Office Suite
• Interest in growing with Ferguson for a long-term career
• Multi-lingual is a plus but not required

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information