15 CUSTOMER SERVICE MANAGER Jobs in Mebane, NC
Ferraro Foods is Hiring a CUSTOMER SERVICE MANAGER Near Mebane, NC
The Customer Service Manager shall be responsible to ensure that the organization understands and satisfies its customer’s requirements. The Customer Service Manager shall help in developing customer service policies and procedures for an organization and handle face-to face complex inquiries from customers. A Customer Service Manager’s main aim is to provide exceptional customer service.
The Customer Service Manager shall be accountable to, and supervised by, the Vice President of Sales.
Essential Job Functions
- Manage the Customer Service Department with a staff of Customer Service Representatives to insure accurate and timely order entry.
- Resolution of customer issues/inquiries which may be complex or long standing in a prompt and professional manner.
- Act as a resource to the outside sales force.
- Manage the reception area.
- Oversee the administrative and personnel duties involved in managing the Customer Service Department and Reception area. These duties include but are not limited to; scheduling, delegation of work responsibilities, approval of time cards, performance reviews and disciplinary actions.
- Frequent evaluation of Customer Service/Sales policies and procedures in order to explore the opportunity to improve productivity, cost efficiency and profit.
- Review and adjust pricing and margin for street customers to assist in attaining the maximum profit for the company.
- Communicate politely with customers by email, letter, face to face, and telephone.
- Provide advice and help to customers using the products or services of the organization.
- Supervise customer service teams, learning about the products or services of the organization, and following up-to-date with modifications.
- Train staff or employees to deliver excellent customer service and be involved in staff appraisals and recruitment process.
- Develop customer service standards, policies and procedures for the organization or department.
- Keep abreast of developments and changes in customer service field by reading pertinent journals, attending meetings and courses.
- Analyze data or statistics to identify the customer service level, the organization is providing.
- Supervision of online ordering.
- Processing of credits.
- End-of-day reporting.
- Strong analytical and problem solving skills and the ability to successfully interact with staff and inter company departments to problem solve and achieve goals.
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Excellent communication, organizational, motivating and planning skills.
- Politeness, confidence, tact, patience, politeness, and diplomacy while dealing with complex problems.
- Ability to lead and supervise teams and work under tight deadlines.
- BA or BS in Business Management and/or five years of job related experience.
- Knowledge of the Foodservice distribution industry a plus.
- Fluent in Italian or Spanish a plus.
- Working knowledge of Outlook, Word and Excel a must.
- Good verbal and written communication skills
- Ability to adapt to changing priorities in a fast paced environment.
Job Summary
Full Time
Wholesale
$84k-108k (estimate)
06/21/2024
07/13/2024
ferrarofoods.com
SYOSSET, NY
200 - 500
1975
Private
CLEMENT VICARI JR
$200M - $500M
Wholesale
Related Companies
About Ferraro Foods
Ferraro manufactures and commercializes packaged food products including snacks, beverages, cheese and groceries.
The job skills required for CUSTOMER SERVICE MANAGER include Customer Service, Problem Solving, Scheduling, Planning, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE MANAGER. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE MANAGER, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE MANAGER. You can explore the career advancement for a CUSTOMER SERVICE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
Similar Jobs
Popular Articles
