Overview

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.Under general supervision, this position oversees the planning, permitting, and billing of service work. The incumbent will oversee that performance goals are met while striving to continually improve service quality and efficiencies. This position strives to facilitate communication between the customer, field operations and the service center during the service scheduling function.

Benefits:

• Medical, Dental & Vision
• Company provided STD, LTD, Life, & AD&D
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with company match
• Paid Time Off (PTO)
• Employee Stock Ownership Plan (ESOP)
• Wellness Program
• Parental Leave Benefit
• Tuition Reimbursement
• Employee Referral Program
• Propane Discounts

Responsibilities

• Ensures all permitting applied, paid, and retained prior to job execution.
• Oversees scheduling of all 19 techs throughout Service Center.
• Ensures effective communication with District Managers for upcoming asset, equipment, and labor requirements.
• Ensures communication from initial planning to post Service Order (SO) completion with customers and field.
• Ensures all SO billing is completed thoroughly and timely.
• Monitors and evaluates service quality and productivity standards as well as employee performance related to those standards.
• Establishes realistic, yet challenging, service standards by geographical area and job type.
• Directs a level of customer service through communications threads that fosters customer satisfaction and positions the Service Center to grow and retain customers.
• Coordinates resources and employee schedules.
• Supports the customer service manager in meeting and exceeding customer expectations.

Qualifications

• Bachelor’s degree in logistics, supply chain or related field.
• 3-5 years of experience in logistics, supply chain, and/or transportation.
• Experience leading a team of employees
• Excellent technical judgment and appreciable independent evaluation, creativity and latitude in making decisions.
• Ability to develop, communicate and execute detailed work plans that support operational improvements.
• High level of motivation, customer focus and a continuous improvement mentality.
• Excellent interpersonal communication, analytical and time management skills.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Ability to formulate and direct data analyses pertaining to field operations processes to identify problems and resolutions.
• Demonstrate ability to devise innovative solutions to problems.