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At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Job Title: Guest Services Department Manager
FLSA Status: Salary
Reports to: Store Director/Department Director
Responsible for working closely with all Guest Services associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store sales and profitability by effectively managing all aspects of Guest Services department operations, to include but not limited to: labor, expenses and guest service. Some travel will be involved amongst area store locations.
Guest Services Department Leaders oversee Associates that create meaningful and genuine interactions with all guests through a friendly welcome and enjoyable checkout experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
WORK SCHEDULE
The Guest Services Manager is a full time salaried position. The typical shift to be worked will include weekends, weekdays, and holidays (time of shift is subject to change based on needs of each store). The Guest Services Manager is also required to work one night a week, and one late night per month.
Full Time
Retail
$51k-64k (estimate)
06/20/2024
06/27/2024
festfoods.com
DE PERE, WI
200 - 500
1946
RANDY MUNNS
<$5M
Retail
At Festival Foods, we're not simply selling groceries, we're on a mission! Festival Foods employs more than 7,000 associates who serve guests in over 30 supermarkets throughout Wisconsin. Festival Foods and our associates believe in community involvement, volunteerism, and Servant Leadership. We are a culture-driven company guided by our mission, values, and Boomerang Basics. Every business decision we make is based on our Boomerang Principleempowering our associates to make decisions and take actions that will Bring the Customer Back. Our Mission: To develop a team of associates dedicated to ...providing our guests with a clean store, friendly people, quality products, exceptional value and an enjoyable shopping experience. Our Values: Servant Leadership Execution Community Involvement Associate Development Service Festival Foods is proud to be a family and employee-owned company. For career opportunities, please visit www.festfoods.com/careers.
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The job skills required for Guest Services Department Manager include Customer Service, Leadership, Planning, Scheduling, Guest Service, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Department Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Department Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Department Manager positions, which can be used as a reference in future career path planning. As a Guest Services Department Manager, it can be promoted into senior positions as a Food & Beverage Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Department Manager. You can explore the career advancement for a Guest Services Department Manager below and select your interested title to get hiring information.