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Job Title: Information Technology Service Desk Technician I
FLSA Status: Salary
Reports To: IT Service Desk Manager
The Information Technology Service Desk Technician I provides direct support to all levels of internal personnel and external business partners in both office and store environments. Focus of the position is to provide Level I application and technology support to the organization through extensive customer service and expertise. The Level 1 Information Technology Service Desk Professional I is a key component of the team supporting and providing first level maintenance to Festival Foods’ desktop computing environment. This includes installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance. The Information Technology Service Desk Professional I shall be responsible for troubleshooting problem areas and engaging in root cause problem solving in a timely, accurate, and professional manner by providing in person technical support or remote support by phone, IM, or share desktop conferencing. The ideal candidate would be self-motivated with the ability to independently prioritize and execute tasks in a fast pace environment while maintaining a positive attitude.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
PHYSICAL DEMANDS AND WORK ENVIRONMENT
WORK SCHEDULE
The Information Technology Service Desk Technician I is a full-time, salaried position scheduled 45 hours per week. The work schedule will be assigned by the IT Service Desk Manager. The hours of operation for this position are subject to change based on the business needs. This position will participate in the on call rotation schedule.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.
Full Time
Retail
$66k-84k (estimate)
07/27/2022
10/03/2023
festfoods.com
DE PERE, WI
200 - 500
1946
RANDY MUNNS
<$5M
Retail
At Festival Foods, we're not simply selling groceries, we're on a mission! Festival Foods employs more than 7,000 associates who serve guests in over 30 supermarkets throughout Wisconsin. Festival Foods and our associates believe in community involvement, volunteerism, and Servant Leadership. We are a culture-driven company guided by our mission, values, and Boomerang Basics. Every business decision we make is based on our Boomerang Principleempowering our associates to make decisions and take actions that will Bring the Customer Back. Our Mission: To develop a team of associates dedicated to ...providing our guests with a clean store, friendly people, quality products, exceptional value and an enjoyable shopping experience. Our Values: Servant Leadership Execution Community Involvement Associate Development Service Festival Foods is proud to be a family and employee-owned company. For career opportunities, please visit www.festfoods.com/careers.
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The job skills required for IT Service Desk Technician I include Troubleshooting, Customer Service, Technical Support, Problem Solving, Networking, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Technician I positions, which can be used as a reference in future career path planning. As an IT Service Desk Technician I, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Technician I. You can explore the career advancement for an IT Service Desk Technician I below and select your interested title to get hiring information.
If you are interested in becoming an IT Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Service Desk Technician job description and responsibilities
Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Responds to customer queries to provide technical assistance.
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Solve problems without redirecting users.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Service Desk Technician jobs
Requires customer service experience and knowledge of software, printers and mail.
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Proven experience as a help desk technician or other customer support role.
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Step 3: View the best colleges and universities for IT Service Desk Technician.