Job Description

The Role

As a Communications Consultant you will help Fidelity's clients deliver critical information to their employees, retirees and other participants by crafting and delivering best-in-class inclusive communication materials through a variety of channels.

This includes producing high-quality, cost-effective communications solutions for distribution to plan participants.

Ensuring strong client satisfaction through the seamless execution of effective communications strategies based upon client needs and goals, and delivering high quality communication services

Responding to client inquiries quickly with answers that go beyond the stated need and delight the client

Using consultative techniques to engage with clients regarding communication services and regulatory issues

Participating in and leading client meetings to review communication requirements, deliverables and alternatives, negotiating deadlines, and reviewing budget implications

Navigating the complexities of operational processes and tools to deploy participant communications

Coordinating the development and maintenance of project plans and status reports to manage and balance multiple projects with competing priorities

Managing projects "end-to-end" by coordinating all resources to ensure that deadlines and client deliverables are met

Balancing client needs with focus on cost management by proposing solutions that fit within budget constraints

Actively executing and billing any fee-for-service opportunities, including review and approval of all client communication expenses / billing as appropriate

Measuring and reporting successes / opportunities based on identified plan goals following execution of communications

Listening for new client opportunities and actively engaging the Fidelity service team to address those needs

Identify process improvement opportunities and working with appropriate business partners to implement changes

Participating in additional project management responsibilities and department initiatives, depending on capacity

Travel 0 to 25%

The Expertise and Skills You Bring

BA / BS Required

Experience in employee benefits communication and / or financial services preferred

Client facing experience

3 years communications experience preferred

Series 7 and 63 licenses required (or obtained within 90 days of hire)

Working knowledge of communication process from writing and design through distribution across multiple media (print, internet, video)

The ability to write and / or edit readable, user-friendly copy and integrate graphics to enhance message

Demonstrated project management success

The ability to make decisions independently

Knowledge of the communications and financial industry and standards

Confident, polished professionalism and a strong executive presence in front of clients and key business partners

The Team

We support Fidelity’s 401k plan sponsors in the creation and distribution of Fidelity’s inclusive participant programs and innovatively deliver communication and education.

Your dedicated efforts will generate revenue for Fidelity by offering cost-effective, digital solutions that engage participants.

You will work internally with key business partners like marketing, product, legal and production to meet client needs, as well as externally with plan sponsors, consultants, participants and Fidelity’s vendors.

The base salary range for this position is $71,000-$120,000 per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

Note, the application window closes when the position is filled or unposted.

Certifications :

Series 07 FINRA, Series 63 FINRA

Last updated : 2024-06-16