Job Description:
EI Production Services organization is looking for a highly motivated Principal Software Engineer. You will be responsible for developing automation tooling for critical contact center applications for maintenance, upgrades, triaging, self-service tooling, and observability and deployment. In this role you will have an opportunity to transform our current support model along with technical teams how we are structured today. You will play a significant role continuously looking for way to optimize and improve the deliver quality of code, testing and operational automation, monitoring & telemetry and resiliency within production.
The Expertise You Have and The Skills You Bring

• Experience managing technology environment stability and availability.
• Knowledge of ITIL practices
• Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
• Experience with Agile software development methodologies, delivery projects, and implementation.
• Knowledge of basic networking (ping, traceroute, DNS)
• Experience with search and analytics engines (Splunk, ELK)
• Experience with Linux/UNIX and Windows operating systems
• Experience with workflow design, data analysis, and requirements identification/specification
• Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
• Experience with CI/CD pipelines and associated technologies
• Experience with Powershell and Python scripting
• Experience with programming languages including Java.
• Production support experience with financial systems
• Proven creative and abstract thinking
• Your skills as a teammate are necessary as you join a highly functioning Scrum team in an Agile work environment. You jump in and assist when help is needed and push to get the stories completed as you finish sprints and add beneficial interactions for our customers.
• You will have effective communication and will share your ideas and opinions as we look to innovate and improve our platforms.
• You will bring a growth mentality to work every day as you continue to learn new technologies and skills which you share with your scrum teammates. You will ask for feedback and put goals in place to help improve your own skill set.
• You will use your data security skills to keep our customers information safe.
• Strong communication (written and verbal) and interpersonal skills
• Strong analytical and/or project management skills required
• Ability to provide 24x7 support for the production environments
• Strong problem solving and troubleshooting skills

The Value You Deliver

• Assist in developing and implementing operational stability within the Associate Experience within the Call Centers and Investment Centers
• Developing strategies and tools to quickly remediate operational problems
• Work closely with the Product, Engineering and Production Support team members to help increase speed of delivery, improve quality of code, stability of production and optimize processes.
• Improve monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive ahead of customer or associate reported issues.
• Leverage KPIs to help improve the speed of deliver and quality to production, auto remediation, MTTR and closure of issue at first response.

Certifications:
Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .
We welcome those with experience in jobs such as General, General, and General and others in the General to apply.