23 Senior Account Manager Jobs in Covington, KY
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Senior Account Manager
$96k-129k (estimate)
Full Time | Business Services
3 Weeks Ago
Fidelity Investments is Hiring a Senior Account Manager Near Covington, KY
2091968-2
Job DescriptionSenior Account ManagerAs a Senior Account Manager supporting Fidelity Health’s Clients you will combine strong consultative account management skills with a deep knowledge of reimbursement account plan administration (FSA, HRA, Commuter, RMSA, LSA).
Working independently you will bring our clients from post-sale implementation and onboarding into ongoing service and support. You will provide administrative services and serve as the primary communication point for clients regarding their reimbursement account.. At times, you may also assist with Health Savings Account questions. You will support large corporate clients with exceptional quality and satisfaction. You will also help the Sales and Relationship Management Teams expand Fidelity’s healthcare businesses and help the Product Team develop industry leading solutions.
The TeamYou will be part of the RA Service Team, working closely with both product and the client account management teams to provide your assigned clients with the highest quality service possible. You will also support the sales team in pursuit of new clients and relationship managers in their efforts to expand the scope of services offered to current clients.
The Expertise You Have
Join UsAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Job DescriptionSenior Account ManagerAs a Senior Account Manager supporting Fidelity Health’s Clients you will combine strong consultative account management skills with a deep knowledge of reimbursement account plan administration (FSA, HRA, Commuter, RMSA, LSA).
Working independently you will bring our clients from post-sale implementation and onboarding into ongoing service and support. You will provide administrative services and serve as the primary communication point for clients regarding their reimbursement account.. At times, you may also assist with Health Savings Account questions. You will support large corporate clients with exceptional quality and satisfaction. You will also help the Sales and Relationship Management Teams expand Fidelity’s healthcare businesses and help the Product Team develop industry leading solutions.
The TeamYou will be part of the RA Service Team, working closely with both product and the client account management teams to provide your assigned clients with the highest quality service possible. You will also support the sales team in pursuit of new clients and relationship managers in their efforts to expand the scope of services offered to current clients.
The Expertise You Have
- 7-10 years’ experience of consultative client account management with proven ability to build and maintain client relationships
- 5-7 years’ experience servicing large corporate clients.
- Bachelor’s Degree or equivalent experience.
- Preferred experience with a broad range of healthcare and wellness benefits.
- Exceptional account management skills including establishing relationships with corporate clients ensuring their satisfaction and retention. You will serve as a trusted advisor and primary point of contact to the client.
- Corporate account management with previous experience in a regulated industry such as Financial Services.
- Demonstrated success in a complex, matrix environment servicing clients
- Preferred understanding of reimbursement account administration needs, process and regulatory knowledge.
- Familiarity with the full range of healthcare and wellness benefits and associated recordkeeping services.
- Proficient leadership skills consistently demonstrating the ability to get things done; taking initiative to identify service enhancements or process improvements; proven ability and success in identifying issue(s), identifying solution(s) and determining and acting on the best solution in a timely manner.
- Strong and effective interpersonal and communication skills.
- Demonstrated ability to balance account management servicing with sound business judgment.
- Effective organizational, time management, facilitation and prioritization skills.
- Your proactive execution of onboarding and administrative processes ensure quality, accuracy, efficiency and when necessary, appropriate root cause analysis and corrective action to ensure services are delivered with high quality.
- By developing and managing the relationship with the client from the very beginning, you will ensure the client recognizes the quality of service being provided and is satisfied with the quality of the service they receive.
- When necessary, your escalation and active participation in the resolution of service issues will ensure these are addressed appropriately within the organization.
- Your understanding of the objectives and initiatives related to client projects and work with the organization will ensure work is completed with high quality and efficiency.
- Your collaboration within the domain and the ongoing service team will ensure services are delivered in a cohesive manner and that reimbursement accounts are incorporated in key activities (e.g. annual business planning).
- During the RFP process, your support of the sales and relationship management teams will help grow Fidelity’s healthcare businesses.
- By bringing voice of the customer feedback to the Product Team you will help Fidelity continue to develop industry leading solutions
Join UsAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$96k-129k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
07/19/2024
WEBSITE
fidelityrecruitment.com
HEADQUARTERS
LONDON
SIZE
500 - 1,000
FOUNDED
2002
CEO
ROBERT MUSGROVE
REVENUE
$50M - $200M
INDUSTRY
Business Services
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The job skills required for Senior Account Manager include Account Management, Leadership, Initiative, Time Management, Collaboration, Client Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Account Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Senior Account Manager positions, which can be used as a reference in future career path planning. As a Senior Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Account Manager. You can explore the career advancement for a Senior Account Manager below and select your interested title to get hiring information.
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