End User Support

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an End User Support Technician to work in Fidelity’s Enterprise Infrastructure Group in Westlake, TX!

This position will provide end-user technology support for the Fidelity locations in Texas. It includes supporting technology such as computers, monitors, printers, phones, accessories and audio/visual equipment. The majority of the job will be desktop support and handling items that can’t be resolved remotely. Troubleshooting includes, but not limited to, Microsoft Operating Systems, MS Office applications, along with many other external and internally built applications. Having experience working in large environments and building and deploying desktops on a large scale is beneficial.

The Expertise You Have

• Computer Builds – maintain a supply of computers loaded with our base image
• Computer Deployments – deploy computers to our end-users and ensure all applications and data is transferred to the new computer.
• Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
• Following guidelines to reporting and escalation procedures.
• Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
• Working in conjunction with technical and non-technical personnel to optimally navigate the requests.
• Special assignments and other work related duties as the need arises by management.

Education and Experience

• Associates Degree and/or 2-3 years knowledge of computer hardware and operating systems
• A certification is a plus

The Skills You Bring:

• Broad knowledge of Windows Operating Systems and Client Hardware.
• Ability to excel in a change controlled environment.
• Outstanding analytical and interpersonal skills.
• Ability to work optimally with client and other groups.
• Understanding of TCP/IP networking protocols.
• Ability to think independently to meet goals based on requirements.
• A self-starter with good written and verbal communications skills, along with the ability to pre-plan, coordinate, prioritize, and multitask.

COVID Work Policy

• Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working – Post Pandemic

• Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
• Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Company Overview:

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.