The Expertise We’re Looking For

• 0-2 years of work experience, including shown success working in a fast - paced environment
• Experience within the quality field is desired

The Purpose of Your Role

The Skills You Bring

The Value You Deliver

• Providing constructive feedback to business partners to increase overall quality throughout the organization.
• Review transactions and work items for accuracy. Code and concisely gather the details regarding the review to enable trending and further analysis.
• Apply the appropriate business tools to identify and gather samples as outlined in Quality Management plan.
• Collaborating with other quality specialists to ensure daily completion of audits per SLA requirements.
• Identify gaps in business partner organization’s policies and procedures based on assigned predefined audit points.

The Team

• Fidelity Charitable (www.fidelitycharitable.org), a donor-advised fund, is one of the largest public charities in America. Since 1991, Fidelity Charitable has helped donors support over 200,000 nonprofit organizations with more than $25 billion in grants. In 2021, our donors granted over $10B to charitable organizations. Our greatest asset as an organization is our people and our mission to grow the American tradition of philanthropy by providing programs that make charitable giving accessible, simple, and effective.

• At Fidelity TalentSource, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we call “Dynamic Working.” Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

• Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.
• For information about working at Fidelity TalentSource, visit FTSJobs.com.
• Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

• At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.
• Fidelity Investments and Fidelity TalentSource are equal opportunity employers.