ATS Company: ATS Corporation

Requisition ID: 10958

Location:

Lewis Center, OH, US, 43035-9445

Date: Jun 12, 2024

Field Service Representative - Electro Mechanical (Lewis Center, OH)

Overview

This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers' facilities with a focus on resolution of mechanical and some electrical customer issues.

Responsibilities

* Troubleshoot equipment at the customer's facility; execute the necessary adjustments to bring equipment up to running status.

* Read and interpret mechanical and electrical drawings, layouts, and sketches.

* Consult with customers/supervisors/managers to plan layout of equipment during line moves.

* Report and correct abnormal equipment conditions and inaccurate actions by customer staff.

* Support developing operating and troubleshooting knowledge of the operations team.

* Make recommendations to repair/replace only items that require repair/replacement.

* Safely and efficiently use hand and power tools to drill and tap holes in specified locations.

* Safely operate larger tools such as Mills, Lathes, Grinders, and/or sanders to modify components in the field.

* Cut, strip, form wire cable, conduit, and plastic protective tubing to connect circuits and sub-assemblies.

* Operate machinery to demonstrate equipment operation and analyze malfunctions.

* Travel to both domestic and international customer locations for long and short-term support

* When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.

* Follow ATS and customer's plant and safety regulations while at their facility.

* Complete detailed Service Report for the services provided on a daily/weekly basis.

* Be available to be on-call on a rotational basis.

* Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.

* Collect and assemble all necessary technical information and customer specifications to prepare for service scope.

* Facilitate warranty/non-warranty claims with the customer.

* Coordinate service projects including team meetings, schedule and financials as required.

* Assist others and take on temporary or permanent assignments as requested by the Service Manager.

* Maintain up-to-date knowledge on current products and equipment used at ATS

* Responsible for meeting or exceeding customer expectations in an efficient manner.

* Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.

* Show current certification or be able to obtain certification to operate forklifts, cranes, and other material handling equipment.

* Other duties as assigned.

Qualifications

* A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent.

* 5 years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician).

* An excellent understanding of pneumatics and hydraulics with basic electrical and system control.

* Aptitude to read drawings, reference manuals & assembly system instruction guides.

* Well versed with troubleshooting of mechanical and electrical systems.

* Experience in working directly with internal and external customers to resolve problems.

* Proficient with Microsoft Word, Outlook, & Excel.

* Ability to read, speak, write, & understand English in a professional manner.

* Strong initiative, innovative, and keen attention to detail.

* Ability to work effectively in fast-paced environment.

* Excellent interpersonal & communication skills.

* Ability and willingness to travel up to 85%.

* Must have valid Passport.

* Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function.