137 Customer Success Manager Jobs in San Francisco, CA
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Fieldguide is Hiring a Customer Success Manager Near San Francisco, CA
We’re based in San Francisco, CA, but built as a remote-first company that enables you to do your best work from anywhere. We're backed by top investors including Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more.
We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth.
As an early stage start-up employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide.
About the Role:As a Customer Success Manager at Fieldguide, you will be responsible for transforming our current customers into customer advocates. Your job will be highly cross-functional, not only working closely with our customers to understand and address their business needs, but also interfacing with our sales, product and engineering teams very closely to make sure we place our customers’ experience above everything else. We hope you’re excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our customers at Fieldguide.
What You’ll Do:
- You will have a book of business where you are personally responsible for the success, growth and renewal of accounts for currently contracted practice areas
- Own KPIs for Gross Revenue Retention and Contract Pacing and help drive NPS for your customers
- Be the main point of contact responsible for each account, including running recurring cadences with customers, designing and executing on Executive Business Reviews, providing product training, and determining the right levels of service for each customer to make them most successful
- Drive engagement and establish strong relationships with our customers at all levels of their business from staff to executive level, as their main point of contact and advocate
- Become a product champion to deliver best practices to customers helping them best leverage Fieldguide’s full functionality and adopt new features quickly and effectively
- Develop an understanding of our customers’ goals and work to help them reach a high level of satisfaction and adoption with the product
- Interface internally to share customer feedback, resolve escalations, and deliver outstanding customer experiences
- Work closely with each customer’s Account Manager on renewals and to surface referrals and expansion opportunities driven by increased usage and contract pacing
- Follow playbooks for relevant Customer Success functions, helping to drive scalable processes and optimize the customer experience
- You have 3-5 years prior experience as a customer success / relationship manager at an enterprise SaaS company owning adoption and retention
- You’re an excellent communicator and have great time-management skills
- You have a proven record of driving measurable customer outcomes and success with large, complex customers
- You’re hard working, responsive, and willing to get your hands dirty
- You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
- You pay attention to detail and love opportunities to improve both yourself and your customers’ experience
- Relevant industry experience at a public accounting firm in advisory or audit is heavily preferred
- Fearless - Inspire & break down seemingly impossible walls.
- Fast - Launch fast with excellence, iterate to perfection.
- Lovable - Deliver happiness & 11 star experiences.
- Owners - Execute & run the business with ownership.
- Win-win - Create mutual value & earn trust for life.
- Inclusive - Scale the best ideas with inclusive teams.
- Competitive compensation packages with meaningful ownership
- Unlimited PTO
- 401k
- Wellness benefits, including a bundle of free therapy sessions
- Technology & Work from Home reimbursement
- Flexible work schedules
Job Summary
Full Time
$106k-148k (estimate)
07/18/2024
08/15/2024
fieldguide.io
San Francisco, CA
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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