5 Customer Success Manager (FieldRoutes) Jobs in Jackson, MI
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FieldRoutes, A ServiceTitan Product is Hiring a Customer Success Manager (FieldRoutes) Near Jackson, MI
Ready to be a Titan?The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention and strong adoption of our products allowing FieldRoutes to support clients in attaining their objectives using our solutions while driving revenue growth. The CSM will develop client relationships that promote retention and loyalty. This position takes a proactive approach to ensure the client is realizing value from the FieldRoutes solution through solution adoption, expansion of services, and making sure the client is satisfied.
What You’ll Do:
- Leverage deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcomes through their interactions with FieldRoutes.
- Establish and improve relationships with clients through proactive and regular communication that monitors overall client 'health'. (i.e. business value reviews).
- Act as subject matter expert SME on the FieldRoutes software staying current on product offerings and serving as a point of contact for all needs (e.g. new products, upgrades/migrations, training materials, service programs).
- Serve as the account/relationship manager for approximately 50-100 clients.
- Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
- Develop case studies, KPIs, and metrics related to products and solutions, client retention and churn, and department success.
- Work cross-functionally with internal teams including implementation, Training, Sales, and FieldRoutes teams to ensure clients are transitioned properly.
- Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue.
- Provide feedback to the product team on new features and offerings that our key clients have identified.
- Identify opportunities to sell additional services to clients and pass opportunities on to Sales.
- Leverage client relationships as needed for prospect references.
- Three to five years of experience in B2B Account Management or Client Success experience (SaaS industry strongly preferred)
- Proven client success professional with a strong ability to articulate vision, strategy, and plans.
- Experience working within matrixed environments.
- Experience with CRM platforms (i.e. Salesforce, HubSpot)
- Ability to work effectively with internal and external partners to resolve issues and manage escalations at both the business owner and executive levels
- Strong verbal and written communication skills. The ability to interact effectively at all levels of an organization and cross functionally; influence and advocate on behalf of the client.
- Ability to anticipate change and proactively adjust priorities and strategies accordingly. Ability to work both in a team and independently, to make the best decisions for our clients.
Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Job Summary
Full Time
$104k-145k (estimate)
06/24/2024
06/26/2024
The following is the career advancement route for Customer Success Manager (FieldRoutes) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (FieldRoutes), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (FieldRoutes). You can explore the career advancement for a Customer Success Manager (FieldRoutes) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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