Fields Electric Sales, a division of Forward Solutions is a growing private company that offers its employees a competitive salary, a full benefits package including 401K, incentive pay, and a flexible working program. This role as a Customer Service Representative will be a Hybrid position based in the Lebanon, Ohio Territory.

Fields Electrical Sales is a leading player within the thriving electrical industry, renowned for our unwavering dedication to excellence, innovation, and superior customer service. As a sales agency, we have cultivated a longstanding reputation for delivering top-tier electrical products and services. Our success is underpinned by our committed team, and we are eagerly anticipating the addition of a new Customer Service Representative to our dynamic workforce.

The Position:

As a Customer Service Representative at Fields Electrical Sales, you'll play a crucial role in our customer-focused team, helping to drive our continued growth and success in the electrical industry. Your main responsibilities will include ensuring high levels of customer satisfaction by helping clients with their inquiries, resolving issues, processing orders, and delivering exceptional service.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person, providing accurate information and solutions.
• Efficiently process customer orders, ensuring accuracy and timeliness while maintaining organized transaction records.
• Handle customer complaints with patience and empathy, working to find satisfactory resolutions and escalate complex issues when necessary.
• Develop a deep understanding of our electrical products and services to provide expert guidance and recommendations to customers.
• Collaborate with colleagues in various departments to address customer needs and provide seamless support.
• Participate in our quarterly bonus program, which rewards exceptional performance and customer satisfaction

Qualifications

• High school diploma or equivalent (an associate or bachelor’s degree is preferred).
• Previous customer service experience is a plus but not mandatory.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Basic computer proficiency.
• Knowledge or interest in the electrical industry is advantageous.
• Ability to work collaboratively within a team.

The Company:

Forward Solutions is a group of service companies that help clients in evolving markets grow their business and expand into new channels. Our team of over 470 experienced professionals provides manufacturers and distributors with the power of outsourced sales, marketing, and customer support services. Our divisions combined have expertise in facility maintenance, cleaning, hygiene, food service disposables, food service equipment, industrial/MRO, utility, telecom, safety, construction, electrical, and packaging supply channels.

Why Should You Apply?

• Competitive industry pays and bonus program
• Great benefits
• Positive and fun team environment
• Career growth opportunities
• Financial: Salary, bonus opportunities, and 401K
• Benefits: Medical, dental, vision, life, short- and long-term disability
• Work-life balance: Paid Time Off and paid holidays, Paid Parental Leave