The main responsibilities of the Regional Manager Customs & Government Integration for the FIFA World Cup 26™ include:
• Support on the Customs & International Freight Forwarding program for USA including the establishment and implementation of policies and procedures to be adhered to by FIFA Functions and FIFA Client Groups: FIFA, FIFA Commercial Affiliates, Contractors, Confederations, Host Broadcasters, Media Affiliates, Participant Member Associations, Subsidiaries, Hosting Associations Suppliers and Vendors.
• Liaise with the Customs Border Protection (CBP) and Partner Government Agencies (PGA) involved in the import/export of goods required to stage the tournament, to develop and implement Customs processes and communicate with FIFA Client Group operations.
• Support as the primary point of contact with the CBP and PGA to implement clear and efficient risk-mitigating processes.
• Collaborate with the Logistics Service Provider (LSP) to support the agreed Customs & International Freight Forwarding processes.
• Contribute to the Customs & Freight Guides for publication to all FIFA Client Groups and streamline communication through various channels such as the Guide, Vendor and Supplier Workshops, Broadcast Briefings, Microsoft Teams demonstrations, individual training programs and the Logistics Portal (if applicable)
• Strategize and support the Logistics Senior Manager in developing Customs related Post Tournament and reconciliation reports.
• Develop an overview dashboard to analyze and assess specific customs related analytics (i.e., number of customs entries, type of entries, etc.)
• Contribute to the development of training modules for all stakeholders to ensure knowledge and understanding of integrated Customs policies and procedures.
• Ensuring compliance with all relevant regulations, license, permits, and customs requirements.
• Supervising direct reports encompassing aspects such as health and well-being, effective motivation, project goal setting, training, coordination of work assignments and performance evaluation.
• Staying update on industry trends and best practices in Customs & International Freight Forwarding, integrating innovative approaches to enhance the overall customs logistics operations for the World Cup.
• Participating in the Logistics Coordination Center to provide robust support for Customs & International Freight processes during tournament time.
• Supporting in developing strategic plans to fulfill FWC2026 sustainability commitments and goals.
• Participate in outreach programs, as required, aimed to educate stakeholders on tournament time operations.
• Maintain daily/weekly logistics situational reporting.

• Bachelor’s Degree or equivalent experience in Events Logistics, Supply Chain, etc. 
• Customs Brokerage License is a plus (not mandatory)
• Minimum of 5 years of experience in the Customs & Freight Forwarding industry in Canada/Mexico and/or USA logistics, etc.
• Knowledge and understanding of USMCA (United States of America, Mexico, and Canada Agreement), importation of restricted goods i.e., food/beverage, medical, vehicles, etc.
• Knowledge of Customs & Freight within Major Event logistics planning and delivery phases, and policies and procedures
• Collaborative mindset, adaptable and willing to work to tight and changing timelines.
• Proficient in analytical thinking and data skills.
• Demonstrates positive attitude, patience, persistence, and determination.
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Teams, Visio & Project) and planning software and online collaboration tools