26 Contact Center Representative Jobs in Indianapolis, IN
Financial center is Hiring a Contact Center Representative Near Indianapolis, IN
REPORTS TO: Contact Center Manager
PAY GRADE: 6,7
DEPARTMENT: Contact Center
FLSA STATUS: Non-Exempt
PURPOSE : The primary purpose of this position is to fulfill our Member’s First Pledge of Valued Relationships, Trusted Solutions. To live out the pledge the position must deliver high quality service to both internal and external members. The position responds to member inquiries and solves problems in a prompt and courteous manner which meets our Member Service Standards.
Cultural Expectations
- Adheres to Financial Center’s Policy and Procedures
- Acts as a role model within and outside Financial Center
- Maintains a positive and respectful attitude
- Communicates regularly with supervisor about department issues
- Demonstrates flexible and efficient time management and ability to prioritize workload
- Consistently reports to work on time prepared to perform duties of position
- Demonstrate enthusiastic support of corporate mission, core values and long term objectives.
- Resolves questions or problems on the basis of past precedent and interpretation of policy and procedural guidelines.
- Must be able to work independently while helping the Center reach its goals
- Projects the professional image of the Credit Union
- Work with team towards meeting stated Service Level Expectations
- Meet department standards for acceptable error ratios in new accounts, GL posting, and transaction posting. Meet stated individual Service and Sales goals
- Provide accurate, effective communications to members
- Must be flexible enough to make changes and modify schedules to accommodate department needs when applicable.
- Receives member interactions by telephone, live chat or email and must determine purpose of the call and either transacts the business or refer them to the appropriate staff associate.
- Must demonstrate an ability to effectively cross-share Credit Union products and services in order to deepen member relationships
- Must be able to handle multiple tasks and function in a busy call center atmosphere.
- Responsible for servicing the full range of Credit Union products and services
- Assists members in resolving account problems or account research
- Responsible for educating and enrolling members on Financial Center’s electronic services (Money Line, Financial Center Online, Bill Payer, The Hub, ATM & Check/Debit Cards)
- Must be proficient in all Credit Union electronic services in order to provide technical support for new or existing users of Financial Center Online, Bill Payer, and the Credit Union web site
- Fields and effectively responds to member questions regarding services available, payroll deduction/direct deposit, share and loan interest rates, dividend calculations, and location and operating hours of Centers, etc.
- Performs other duties commensurate with this position
- High school education or equivalent
- Should have two years previous experience at a financial institution or call center environment, familiar with related policy and procedures
- Contact Center Representative I – Less than 2 years of similar or related Financial Institution experience.
- Contact Center Representative II – Has 2 or more years of similar or related financial institution experience. Additional responsibilities include but may not be limited to: Call escalations.
- Expected to demonstrate a consistent ability to meet or exceed sales and service goals.
- Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside/or outside the organization
- Work requires professional written and verbal communication and interpersonal skills.
- Should be familiar with the Credit Union bylaws, policies, procedures and state and federal laws effecting all operations of the Center. Should have a thorough knowledge of all Credit Union products and services or become well versed in 90 days.
- Professional service attitude, with effective follow up on work and any outstanding issues or member interactions.
- Proficient in Microsoft Office and other Credit Union systems or become well versed in 90 days
Job Summary
Full Time
Banking
$34k-44k (estimate)
05/26/2024
07/17/2024
fcfcu.com
KOKOMO, IN
100 - 200
1953
ART LEHMAN
$10M - $50M
Banking
Related Companies
About Financial center
We believe in giving you the opportunity to make a difference in your financial world and beyond. Our products and services are delivered through an exceptional customer service experience. We just happen to be a credit union. Learn more at www.fcfcu.com.
The job skills required for Contact Center Representative include Call Center, Products and Services, Microsoft Office, Technical Support, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
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Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
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Require specialized training to meet the unique demands of the job.
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Minimum of one year of customer service experience, call center experience preferred.
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High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Step 3: View the best colleges and universities for Contact Center Representative.
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