Job Summary:

The assistant general manager (AGM) helps the general manager to ensure that day-to-day business operations run smoothly. The assistant manager will draw up weekly schedules, order supplies and merchandise, and assist the general manager with training, recruiting, promotions and planning.

Essential Job Functions:

• Lead, direct and manage all restaurant operations including, but not limited to budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced performance
• Ensure that all team members adhere to all company policies and procedures uniformly
• Monitor and develop team member performance by providing supervision and professional development, scheduling, conducting counseling and evaluations
• Implements posted work schedule, while adjusting as necessary to cover team member call-ins or shortages, and adjusts the amount of staff on hand as business dictates (labor cost control)
• Maintains highest standards and consistency of quality control, hygiene, legality, health and safety
• Recruit, interview, and train team members
• Responds and resolves customer concerns and complaints
• Corrects potential problems before they affect customer
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service, and financial measurements
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Regularly measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement
• Able to understand and comply with all safety regulations and rules
• Open availabilityable to work nights, weekends, and Holidays

Preferred Qualifications:

• Great interpersonal and communication skills
• Customer Service experience
• Strong problem-solving abilities
• Good observation skills
• An ability to deliver constructive criticism
• Computer literate and basic Math skills
• An ability to identify weaknesses and provide coaching where necessary
• Leadership and time-management skills
• Knowledge of proper food handling techniques and procedures
• Demonstrated customer and personal service skills

Preferred Education and Experience:

• High school diploma or general education degree (GED)
• Minimum 3 years restaurant supervisory experience
• Minimum 3 years food & beverage experience

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly
• Ability to stand for prolonged periods of time. In some instances, the entire shift
• Intermittent periods of sitting at a desk and working on a computer
• Ability to lift at least but not limited to 50 pounds and if more must be with assistance
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Ability to move quickly turning from left to right or right to left
• Flexibility in the wrist to scoop, twist, push, pull, lift, and bend
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Regularly required to handle hot food and beverages
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40 F to -10 F

The LEV Restaurant Group was founded in 2002 as a vehicle to inspire, create, develop and operate world class experiences for food & beverage concepts in the Restaurant Industry. We are excited to collaborate and invest in entrepreneurial spirited professionals to create authentic, immersive drinking and dining experiences. We partner with chefs, service leaders, and brand ambassadors and provide all the support necessary to ensure brand development success. Based in Las Vegas, LEV Restaurant Group oversees 800 employees and 40 multi-state locations.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At LEV Restaurant Group, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, please contact us at 702-566-7210.

https://www.levgrouplv.com/