About Us: Established in the early 2000s, Fineline began as a family business with a bold ambition: to revolutionize the restaurant and food industry with plastics that are both innovative and practical. Working with a team of designers, we rejected the overly utilitarian shapes that the plastics industry was dependant on. Instead, we sought to replace high-end, elegant forms. Every Fineline product is made with the same values we've maintained in our products from the start: innovation, quality craftsmanship, and functionally. Our goal, as it has always been, is to revolutionize the industry with dynamic new ideas that drive value and raise expectations, advancing growth and giving power to the customers, we haven't forgotten our old-fashioned family values: commitment to our customers, high performance plastics at incredible value, and, as always, making design-driven products.
Job Description: As a Customer Service Specialist at Fineline, you will play a crucial role in ensuring customer satisfaction and building lasting relationships. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and services. Your dedication to delivering outstanding service will contribute to our company's success and reputation. The ideal Customer Service Specialist is responsible for the daily maintenance of select accounts with detailed customer purchase entries.
Reports To: Customer Relations Manager
Key Responsibilities:
Customer Support: 

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate and timely information on products, services, and policies.
• Assist customers with order placements, tracking, and returns.
• Address customer concerns and address issues promptly and professionally.

Product Knowledge:

• Develop a comprehensive understanding of our products and services to effectively assist customers.

Communication:

• Communicate clearly and effectively with customers to ensure their needs are met.
• Offer guidance and recommendations to help customers make informed decisions.
• Maintain a friendly and positive attitude while dealing with challenging situations.

Documentation:

• Maintain detailed records of customer interactions and issues in our system.
• Report recurring issues to the appropriate department for resolution and process improvement.

Problem Solving:

• Analyze customer problems and provide effective solutions, escalating issues as needed.
• Work with other team members to identify and implement proactive customer support solutions.

Customer Feedback:

• Gather and report customer feedback to management for continuous improvement.
• Collaborate with other teams to improve products and services based on customer input.

Compliance:

• Ensure compliance with company policies and industry regulations in all customer interactions.

Marketing:

• Knowledge of Adobe Illustrator, Photo shop and Marketing Experience.
• Previous experience in Marketing.

Requirements:

• Detailed Customer Purchase Order Entries.
• High Volume Customer Service via Phone or Email.
• A strong understanding of company products lines to better assist customers with any questions.
• Input text based and numerical information.
• Minimum of 5 years of Customer Service and Data Entry Experience.
• Highly proficient in Microsoft Office and Excel with specific attention to details.
• Knowledge of pivot tables and analytics preferred.

Benefits:

• 401K
• Medical, Dental & Vision Insurance.
• Voluntary Benefits
• Flexible Schedule
• Paid Time Off

Fineline is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable laws. We are committed to providing, a workplace that is free from discrimination and harassment and promotes a diverse, inclusive, and respectful work environment for all employees. We encourage all qualified candidates to apply for our job openings and to help us further our commitment to diversity and inclusion. All employment decisions are made solely based on qualifications, merit, and business needs.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person