**VP Customer Sales USA (m/f/x)**

New York, NY / USA / Full-Time **FINN - VP Customer Sales USA (m/f/x)**

At **FINN** we strive to make mobility fun and sustainable by bringing a true e-commerce experience to car ownership and offsetting all CO2 emissions along the way. Join our dynamic and fast-growing team to build the most popular auto e-commerce platform as we launch new product lines and expand internationally. We work with the best car brands in the world and are backed by leading global investors.

**//Mission**

As VP Customer Sales at FINN, you will be directly responsible for overseeing demand generation and converting and engaging prospects across multiple channels. You develop a process and build the team from scratch to nurture and build trust with users and customers. You will share the responsibility to drive subscription growth and build one of the best and most trusted customer experiences in ecommerce. Creating a key part of the customer experience, you will drive customer happiness and also be responsible for retention. As the customers advocate you will significantly impact the messaging and strategy of other teams as well. You will work closely with one of the co-founders to transform the car ownership experience in the United States. **Build a world-class conversion journey improving our conversion rates:** Develop processes to convert our users off the website and improve our communication strategy. You will set the ultimate standards and norms on how we communicate with our customers on a daily basis across all channels, looking to outperform our existing process by 100%.

**Lead and develop a winning team:** Build up the team from scratch, executing the processes you developed. Define the roles and profiles you need to create a winning team. Take the responsibility to get the best talent to increase conversion rates and develop them to grow professionally and personally. As a leader, you will go the extra mile to coach and develop our team members on a daily basis.

**Nurture and build trusted relationships:** Improve and lengthen our customer engagement journey, enabling interested users to get relevant information - no matter where they are in their buying decision.

**Segment our users and identify potential for personalization:** Segment our users to improve the efficiency of your efforts. Individualize communication across various channels and predict the likelihood of conversion for customers. Own our CRM and lift it to a new level.

**Lay the foundations for retention and increase it**: Own retention as one of the most important KPIs for our business. Use paid marketing, CRM and an amazing customer experience to retain our users as loyal fans of FINN, helping them to choose their next car at the end of their subscription.

**Generate insights for product and marketing:** Collect insights about our customers and enable your colleagues to implement your learnings and knowledge in their daily work. Your deep understanding of customer needs will enable us to help improve our product and customer experience.

**// Skills and Requirements?**

5 years of professional experience in high performance environments, ideally in e-commerce environments related to CRM & direct sales efforts.

Graduated top of your undergraduate class; MBA preferred.

Experience with customer service software (Zendesk) and CRM tools (Hubspot) is a plus.

Experience in managing high uncertainty, building and implementing processes from scratch.

Ability to hire A players for your team.

You've already managed to demonstrate your team leading experience and coaching skills.

Customer obsession and eagerness to develop a deep understanding of our customers needs.

Highly analytical and comfortable around numbers.

Outcome-oriented mindset with the willingness to embrace the struggle if things get tough.

Genuine interest in and curiosity about the mobility industry, and seeking to shape its future with us.

**// What We Offer**

A highly motivated environment where you can grow and learn by working on ambitious challenges together in cross-functional teams.

Excellent fixed salary.

$3,500 yearly personal development budget - We constantly motivate you to learn, grow, advance your potential and be the best version of yourself.

A great, modern office in the middle of New York.

Loads of fun with amazing colleagues and team events you will not forget.