• The CER/DSR handles service calls from customers while projecting a professional image is essential.
• Deliver a WOW customer service experience
• Schedule Maintenance and Emergency service calls in a timely manner
• Outbound dialing during down time
• Know technicians' strengths when assigning work orders/service calls
• File, scan, copy documents into customer files
• Complete billing on a daily basis
• Classify calls
• Utilizes customer service training to educate to establish rapport and assist customers in choosing service and products.
• Conducts ‘Happy Calls’ and other service related follow-ups, and outbound customer contact according to company procedure.
• Debrief technicians after jobs and schedule additional visits if needed.
• Additional duties and responsibilities as assigned.
• On-call rotation (remote)

• Loves talking on the phone! Must have a very pleasant telephone demeanor and be able to demonstrate good customer service and telephone skills. Smile when you talk!
• Be knowledgeable and learn about our Comfort Club Program, seasonal promotions, coupons and other price related information.
• The CER/DSR must be goal oriented, self-starting, and energetic.
• The CER/DSR must be familiar with company policies and be able to communicate with customers regarding services the company provides with a high degree of accuracy.
• Possess excellent computer skills including knowledge of Word, Excel, Google Docs, Service Titan knowledge is a plus
• Have knowledge of the Greensburg and surrounding Westmoreland County area
• Learn quickly in a fast-paced environment
• Be an excellent multi-tasker with the ability to sense urgency
• Be willing to provide "WOW" (better-than-expected) customer service
• Be honest and hard-working
• Rise to challenges
• The CER/DSR must be able to work with other employees, management, and technicians to get the job done correctly and in the best interest of our customers, while abiding by company policies and procedures.
• Basic sales skills, thinks “out of the box” to help schedule calls.

• A minimum of two years’ experience including hands-on training and or work in telephone call centers, customer service and dispatch is preferred.
• Must be able to type on a standard keyboard as well as perform other basic clerical operations.

• Will require long periods of sitting at a desk, answering calls and using a computer.

• Full-time employees are eligible for medical, dental, vision and paid time off.

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