The Manager, Floating Regional Office is responsible for providing coverage and management support to regional offices(CA, WA, AZ, TX) as needed. This includes supporting the regionals office teams, assisting members through a consultative approach, expanding membership, and driving production while delivering legendary member experience.

Primary Responsibilities:

• Providing coverage and operational support across regional offices. This includes performing routine audits as necessary and fulfilling fiduciary responsibilities for each location.
• Ensuring members’ needs are met through a consultative approach, going above & beyond whenever possible through multiple channels, from traditional phone interactions to in-person conversations to Improve the Financial Lives of Our Fire Family, and ensuring every member, every time, is receiving legendary service across all interactions.
• Supporting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal. This includes working with the business development team when needed to support this effort.
• Handling escalations which include researching and responding to member inquiries in a timely manner. This includes working with other departments to coordinate responses, research, resolutions, or carry out other required duties to support our membership.
• Effectively managing lending and deposit pipelines in assigned locations.

Leadership Responsibilities:

• Providing coaching and mentoring to teams to ensure alignment around FFCU’s mission, vision, and values.
• Providing team members with training, tools, and resources to successfully perform their jobs.
• Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
• Supporting development opportunities are available for team members as part of their overall career path with the Credit Union.
• Leading change by identifying opportunities that consistently raise the bar and improve service levels.
• Assisting the Credit Union with executing the business plan of the organization.