Solutions Engineer

Firefly Core Values are:

Christian Ethics - Operating through Servanthood, with Integrity and treating others with Respect.

Firefly Family - Everyone Matters, we invest in the lives of those we work with. We Celebrate victories, share in trials, and encourage one another.

Customer Oriented – Partnering with our customers for their success, keeping them at the center of our decisions and actions.

Committed – Driven to achieve success individually and collectively, utilizing dedication, Enthusiasm, and grit.

Adaptable – Willingness to Change for the betterment of our customers and the Firefly Family.

CORE FOCUS: Improved experiences through simplified solutions.

Organizations Niche: Enhanced user experiences through innovation and seamless integration.

Overview

As a Solutions Engineer, you will be the technical expert responsible for supporting our sales team by collaborating with customers to understand their needs and ideate solutions to meet those needs. You will play a key role in onboarding, supporting, and building long-term relationships with customers. If you enjoy solving complex problems with simple, unified solutions, we would love to talk to you!

Essential Duties & Responsibilities

• Work closely with customers to understand their technical requirements and tailor solutions to meet their specific needs.
• Ensure the logical and detailed conversion of customer and product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
• Capture, interpret, quantify, and document customer requirements in a clear and concise manner
• Communicate challenging, technical, and complex topics with a variety of stakeholders both internal and external from sales to engineering
• Maintain s holistic view of the system and ensure that each stakeholder's needs are met
• Coordinate with internal teams, including product development, production, and support, to ensure successful implementation and customer satisfaction.
• Provide technical guidance and support throughout the sales process, including product configuration, customization, and integration.

Basic Qualifications

• Bachelor’s degree in electrical engineering or related field or equivalent experience.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to effectively communicate technical concepts to non-technical audiences.
• Ability to work independently and collaborate effectively with cross-functional teams.

Preferred Qualifications

• 3 years of experience as a Sales Engineer, Systems Engineer, or similar role.
• Strong knowledge of low voltage control systems
• Experience with CAN bus
• Experience in the RV industry

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Employment drug screening is required before hiring.
• Will Sponsorship Assistance be Required?
• Will you approve a complete background check should you be offered the position?

Education:

• Bachelor's (Preferred)

Experience:

• CAN Bus: 1 year (Preferred)
• Systems analysis: 2 years (Preferred)
• Relevant (RV): 1 year (Preferred)

Language:

• Fluent English (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Middlebury, IN 46540: Relocate before starting work (Required)

• Work Location: Hybrid remote in Middlebury, IN 46540