SCOPE OF WORK :

Responsible for providing guidance and training to Housekeeping Team Members, ensuring approved Company policies, procedures and standards are adhered to in order to maintain the highest level of cleanliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management.

All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

• Responsible for distributing keys, IPODs and supplies to the Housekeeping Attendants on assigned shift. Ensures equipment is signed out / in properly at beginning and end of shift, and that supplies and equipment are used properly at all times..
• Continuously monitors all Housekeeping operations to ensure the cleaning standards and policies and procedures are followed.
• Completes room inspections daily to ensure quality of room cleanliness is maintained to company standards. Addresses any shortfalls with Room Attendants and ensures all corrections are completed.
• Trains all Team Members in the proper techniques of using chemicals. Ensures all bottles are labeled properly and that chemical bottles have proper chemical labels.
• Maintains all work areas and ensures Housekeeping equipment is functioning properly in accordance with safety standards.

Reports any hazardous conditions or broken equipment immediately to Housekeeping Supervisors or Executive Housekeeper.

• Ensures all Team Members comply with established safety standards when using equipment and supplies.
• Performs housekeeping attendant duties including Room Attendant, House Person or Laundry Attendant duties as required by the operation.
• Interacts with guests and other Casino departments in a professional and courteous manner.
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

MINIMUM REQUIRED QUALIFICATIONS

FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and / or abilities required to enable one to successfully perform the essential duties and responsibilities :

High School diploma or GED. One year Room Attendant experience. Must be able to utilize IPAD, IPOD to complete daily operations.

GENERAL OR PREFERRED QUALIFICATIONS

House Person and / or Laundry Attendant experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS :

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls.

A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

Must be able to work in a smoke filled environment.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans.

For purposes of this preference, NHBP law defines "Native American" as : (a) an enrolled member of any other federally-recognized Indian tribes;

b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa / Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

Last updated : 2024-06-22